Overview
This full-time, remote position supports sponsored student accounts by serving as a key liaison between students, sponsors, and university stakeholders. The role focuses on accurate billing and invoicing, timely resolution of account issues, and compliance with applicable regulations and accounting practices.
Compensation
- Grade: Services 206
- Pay Range: $22.64 - $32.83
Compensation decisions are based on factors including skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range; final pay depends on the facts and circumstances of each case.
Responsibilities
- Support billing and invoicing processes for all third-party sponsored students.
- Track, prepare, and distribute student invoices while adhering to university deadlines and policies.
- Research and resolve time-sensitive account issues with accuracy and urgency.
- Manage internal and external communications regarding sponsorship letters, tuition payments, and account balances.
- Maintain accurate and timely stakeholder communications within the Customer Relationship Management (CRM) system.
- Partner with internal teams and external sponsors to resolve escalated student account concerns and reconcile accounts.
- Ensure compliance with university, state, and federal regulations, as well as established accounting principles and procedures.
Requirements
- Associate's Degree.
- 1 year of experience in a student accounts, finance, or accounting role, preferably within a higher education setting.
- Highly detail-oriented, organized, and deadline-driven with a demonstrated ability to manage multiple priorities.
- Strong interpersonal, written, and verbal communication skills.
- Excellent analytical, computational, and mathematical abilities with an aptitude for numbers and financial data.
- Strong understanding of accounting theory, practices, and procedures.
- Intermediate to advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, filtering, and data analysis functions.
Preferred Qualifications
- Bachelor's Degree.
- Experience with student information systems such as Banner.
- Experience working with federal financial aid programs and processes.
Additional Qualifications
- High level of integrity, professionalism, and trustworthiness.
- Ability to think critically and use data to make informed decisions.
- Strong work ethic and problem-solving skills.
- Ability to work independently with guidance and direction from management.
- Strong working knowledge of general accounting practices and federal financial aid regulations, rules, and procedures.
- Strong working knowledge of FERPA regulations, rules, and procedures.
- Demonstrated ability to maintain accurate records and documentation.
Experience in Lieu of Education
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
Compensation & Benefits
This is a full-time, regular position (classified for 40 standard weekly hours) eligible for bonuses and benefits including:
- Medical, dental, vision, telehealth and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Other paid leaves, including up to 12 weeks of parental leave
Location
- Full-time, remote role based in the United States.
Travel
- Occasional travel of up to 20%, including required attendance at designated summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed.
Visa Sponsorship
- Visa sponsorship is not available for this role.
Application Process
- Introductory call
- Hiring manager interview
- Final interview
The job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive.