Accounting Specialist - Europe

Overview

Customer Support & Onboarding Specialist – Accounting (Europe)

This role helps European hotel customers unlock the full potential of the organization’s financial and accounting capabilities. You will guide clients and their accounting teams through end-to-end accounting configuration—covering chart of accounts mapping, tax setup, ERP integrations, and fiscal compliance—to ensure each property is set up correctly and running smoothly from day one.

Responsibilities

• Guide European hotel clients through full accounting onboarding, including:
  • Chart of accounts mapping
  • VAT configuration
  • Revenue recognition setup
  • Reconciliation workflows
  • Country-specific fiscalization requirements
• Translate each customer’s business processes (e.g., night audits, folio management, accounts receivable, month-end close) into a properly configured environment
• Support integrations between the platform and third-party accounting platforms and ERPs, including QuickBooks, Xero, M3, NetSuite, Sage, and other European regional systems
• Troubleshoot accounting discrepancies, integration synchronization issues, and configuration questions using a hands-on, solutions-oriented approach
• Serve as an internal subject matter expert on European hospitality accounting practices and fiscal compliance, including country-specific invoicing frameworks
• Contribute to onboarding documentation and best-practice resources for European hospitality accounting workflows
• Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap

Requirements

• 5+ years of hands-on accounting or bookkeeping experience specifically within the European hotel or hospitality industry (required)
• Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (not theoretical); experience with M3, NetSuite, Xero, Sage, or comparable systems is required
• Deep knowledge of European fiscal compliance requirements, including fiscalization, VAT frameworks, and country-specific invoicing standards
• Strong customer-facing communication skills; comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily
• Fluent in English plus at least one additional European language; Spanish, Portuguese, French, German, or Italian strongly preferred
• Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
• Strong analytical mindset, with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically

Preferred Qualifications

• Prior hands-on experience in hotel operations (front office, night audit, or revenue management)
• Familiarity with fiscalization requirements across multiple European countries (e.g., Portugal SAF-T, Spain SII, Italy SDI)
• Active personal use of AI tools or workflow automation

Compensation & Benefits

• Remote-first, remote-always work model
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays (extra-long weekend every month)
• Fully paid parental leave
• Home office stipend based on country of residency
• Professional development courses in the organization’s learning platform
• Access to professional development, including manager training, upskilling, and knowledge transfer

Location

Europe (European hotel customers; daily phone/video engagement with clients and their accounting teams)