Accounts Receivable Admin I

Overview

This role supports the Accounts Receivable (AR) Manager with invoice audits, reporting, dispute management, payment plan corrections, and customer communication. Responsibilities focus on maintaining accurate invoices, completing timely follow-up, and supporting efficient AR operations.

Responsibilities

Accounts Receivable Operations

• Assist the AR Manager with daily AR operations, including invoice review, account research, and reporting support
• Review, process, and complete invoice adjustments to ensure billing accuracy and proper account maintenance
• Research and correct payment plan errors to ensure account accuracy and proper posting
• Assist with reviewing account balances, payment discrepancies, and unapplied cash issues

Customer Service & Dispute Resolution

• Work with Operations to investigate and resolve customer disputes by reviewing account history, supporting documentation, and communication records
• Monitor and respond to AR emails, route phone calls appropriately, and make courtesy follow-up calls as needed
• Handle overflow calls professionally and provide accurate assistance or redirection to the appropriate team member
• Maintain accurate records of customer communications, adjustments, disputes, and resolution activity

Reporting & Analysis

• Assist with preparing various AR-related reports, including aging reports, commission reports, and other recurring management reports
• Collaborate with internal departments to resolve billing issues, account discrepancies, and customer concerns
• Identify process improvement opportunities to improve cash flow and customer experience
• Support ad hoc projects and additional duties as assigned by the AR Manager

Supervisory Responsibilities

• No direct supervisory responsibilities.

Requirements

• 1+ year of Accounts Receivable, administrative, and customer service experience
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong math and 10-key skills
• Professional verbal and written communication skills

Preferred Qualifications

• NetSuite experience
• Experience with veteran disability benefits
• Education: High School Diploma or Equivalent (Required) or Associate's Degree in Accounting, Business, or Related Field (Preferred)

Compensation & Benefits

• Salary: $24.71
• Work from home: Flexibility to work from home based on business needs and policies
• Work/life balance: Monday – Friday, 8 a.m. to 5 p.m. schedule
• Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions; vacation and sick time; 8 paid holidays plus a floating holiday
• 401(k): 401k with company match after 90 days, plus other ancillary benefits
• Growth and development: In-house training and on-the-job development for promotional advancement, leadership opportunities, and lateral transfer skill development

Location

• Fully remote position in Las Vegas, NV only