Accounts Receivable & Collections Specialist

Overview

A growing organization serving global manufacturers is seeking an experienced Accounts Receivable & Collections Specialist to support its Order-to-Cash operations. This individual contributor role focuses on resolving complex accounts receivable issues, managing a portfolio of customer accounts, and ensuring timely cash collection. The position requires strong analytical skills, urgency, clear communication, and the ability to manage multiple priorities in a fast-paced SaaS environment.

Responsibilities

Accounts Receivable & Collections

• Manage a portfolio of customer accounts to drive timely collection of outstanding receivables.
• Investigate and resolve complex payment issues such as unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation.
• Research unapplied customer payments by reviewing remittances, invoices, contracts, communications, and payment history.
• Own issues from identification through resolution, maintaining timely follow-up with customers and internal stakeholders.
• Negotiate payment commitments while maintaining positive customer relationships.
• Accurately document collection activities and customer communications in NetSuite and related systems.

Cross-Functional Collaboration

• Collaborate closely with Billing, Revenue, Customer Success, Sales, Support, and Finance teams to resolve customer payment issues.
• Coordinate internally to remove obstacles preventing invoice payment.
• Escalate high-risk accounts appropriately and recommend practical solutions.

Process Support and Improvement

• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
• Recommend opportunities to improve collection efficiency and reduce future payment issues.
• Help maintain standardized collection procedures and documentation.
• Support process improvements related to customer payment resolution and cash application.

Qualifications

Required

• Bachelor's degree in Accounting, Finance, Business, or related field, or equivalent experience.
• 7+ years of progressive B2B accounts receivable and commercial collections experience.
• Proven ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
• Excellent written and verbal communication skills with internal teams and external customers.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with a strong sense of ownership and accountability.

Preferred

• Experience in SaaS or subscription-based businesses.
• Experience with NetSuite.
• Experience with Salesforce.
• Experience working with cross-functional teams.
• Experience mentoring junior or offshore team members.

Core Competencies

• Analytical problem solving: Researches complex customer accounts and identifies root causes of payment issues.
• Sense of urgency: Responds quickly, prioritizes effectively, and drives issues to completion.
• Ownership: Takes responsibility for assigned accounts and follows through until resolution.
• Communication: Builds strong relationships through clear, professional communication.
• Organization and multitasking: Manages a high volume of competing priorities without sacrificing accuracy.
• Collaboration: Partners effectively across multiple departments.
• Continuous improvement: Identifies process gaps and recommends practical solutions.
• Responsiveness and follow-through: Follows up promptly and persists until issues are fully closed.

Compensation & Benefits

• Base salary range: $78,000—$95,000 USD (full-time position)
• Equity participation
• Variable pay, bonuses, and other cash compensation discussed during the interview process
• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Unlimited paid time off

Location

This is a remote-first position with a distributed team working across the United States and Ontario, Canada. Collaboration within core working hours is required.