Accounts Receivable & Collections Specialist

Overview

This role is an individual contributor position supporting growing Order-to-Cash operations. You will focus on complex account resolution, customer follow-through, and timely cash collection in a fast-paced SaaS environment.

Responsibilities

Accounts Receivable & Collections

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Investigate and resolve complex payment issues, including:
  • Unapplied cash
  • Short payments
  • Disputed invoices
  • Billing discrepancies
  • Purchase order issues
  • Account reconciliation items
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
• Own collection issues from identification through resolution, including timely follow-up with customers and internal stakeholders.
• Negotiate payment commitments while maintaining positive customer relationships.
• Document collection activity and customer communication accurately in NetSuite and related systems.

Cross-Functional Collaboration

• Partner with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.
• Coordinate internally to remove obstacles preventing invoice payment.
• Escalate high-risk accounts appropriately and recommend practical solutions.

Process Support and Improvement

• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
• Recommend opportunities to improve collection efficiency and reduce future payment issues.
• Help maintain standardized collection procedures and documentation.
• Support process improvements related to customer payment resolution and cash application.

Requirements

Required

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• 7+ years of progressive B2B accounts receivable and commercial collections experience.
• Demonstrated ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
• Excellent written and verbal communication skills with internal teams and external customers.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with a strong sense of ownership and accountability.

Preferred Qualifications

• SaaS or subscription business experience.
• NetSuite experience.
• Salesforce experience.
• Experience working with cross-functional teams.
• Experience mentoring junior or offshore team members.

Compensation & Benefits

• Base salary range: $78,000—$95,000 USD (full-time position)
• Equity and benefits included; stock options are part of the compensation package.
• Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.
• Benefits include a retirement plan match.
• Flexible work schedule.
• Unlimited PTO.

Location

• Remote-first role with a distributed team across the United States and Ontario, Canada.
• Collaboration within core working hours is required.