Overview
The Accounts Receivable Employer Advocate serves as the subject matter expert and advisor for all Accounts Receivable processes. This role is responsible for driving efficiency, accuracy, and compliance across internal operations and external client partnerships. It involves leading process improvement initiatives, supporting complex reconciliation and remittance issues, and ensuring adherence to government, client, and company guidelines.
This position requires minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) as defined by the job description and role.
Responsibilities
- Serve as the department expert on end-to-end Accounts Receivable workflows, from employer submission through internal processing, reconciliation, and financial reporting.
- Collaborate with internal teams and external client employers to establish, communicate, and implement best practices for Accounts Receivable.
- Lead the evaluation, design, and implementation of Accounts Receivable process improvements, determining appropriate methodologies, priorities, and solutions with minimal supervision.
- Identify, develop, document, and maintain standard operating procedures (SOPs) for all aspects of Accounts Receivable services across clients and administration systems.
- Present new procedures, initiatives, and technology to internal staff and client employers.
- Advise senior leadership on Accounts Receivable performance trends, risks, and recommended operational improvements.
- Analyze complex reconciliation issues and irregularities, determine root causes, and develop recommended resolutions and process changes to prevent recurrence.
- Handle complex employer remittance inquiries via telephone and electronic communication.
- Serve as a subject matter expert on:
- Department accounts receivable processes, including COBRA payments, self-pay payments, refund requests, and cash receipts.
- Employer contract setup, maintenance, and system updates.
- Contribution report preparation and processing.
- Payment reconciliation to administration systems and bank postings.
- Discrepancies research, credits processing, and retro-payment processing.
- Delinquency management and payroll audit processing.
- Month-end review, research, correction, and balancing activities.
- Develop and support training content and knowledge resources for Accounts Receivable staff.
- Provide expert guidance on complex processes and system functionality.
- Conduct research and resolve complex technical issues and irregularities.
- Contribute to cross-functional special projects impacting Accounts Receivable operations and client outcomes as assigned.
- Perform other duties as assigned.
Minimum Qualifications
- Associate's degree in a related field and two years of experience in a process improvement role involving bookkeeping, payroll, finance, banking, or accounting.
- Four years of related work experience such as bookkeeping, payroll, finance, banking, or accounting.
- Proficiency with Microsoft Office tools and applications.
- Advanced proficiency with Excel.
- Strong technical aptitude with the ability to learn new systems and applications.
Preferred Qualifications
- Bachelor's degree in a related field.
- Experience working with financial and operational controls within a third-party benefits administrator or similar organization.
Working Conditions and Physical Effort
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 15 pounds occasionally.
- May be required to work remotely based on business needs.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state laws, reasonable accommodation will be provided upon request to qualified applicants or employees with disabilities unless it causes undue hardship. This policy applies to all aspects of employment, including the application process.
Compensation and Benefits
The organization offers a comprehensive benefits program including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), and opportunities for growth.
Location
Remote work may be required based on business needs.