Accounts Receivable Manager

Overview

The Accounts Receivable Manager will lead complex collection strategies across multiple business units, focusing primarily on insurance carriers, attorneys, and other high-touch accounts that require proactive follow-up, issue resolution, and cross-functional coordination. This role is responsible for driving timely cash recovery, reducing aged receivables, strengthening collection controls, and improving overall collections performance through disciplined execution, reporting, and process optimization. Reporting to the VP of Finance, the manager will oversee day-to-day collections operations and help build scalable, consistent practices while optimizing Days Sales Outstanding (DSO).

Responsibilities

• Lead complex collection processes across multiple business units, emphasizing insurance-related receivables, legal accounts, and escalated collection matters.
• Oversee daily operations of the collections team, providing leadership, coaching, and accountability to ensure consistent follow-up and resolution of outstanding balances.
• Develop and implement effective collection strategies to improve cash recovery, reduce delinquency, and support healthy aging trends across assigned portfolios.
• Manage escalated collection issues by collaborating with internal stakeholders, customers, carriers, attorneys, and leadership to resolve payment barriers and drive timely remittance.
• Monitor portfolio performance, aging trends, dispute activity, and payment behavior to identify risks, prioritize collection efforts, and recommend corrective actions.
• Prepare and present collection performance reports, KPIs, and executive-level summaries to support decision-making and operational visibility.
• Establish, refine, and enforce collection policies, workflows, and escalation procedures to improve consistency, compliance, and team effectiveness.
• Collaborate cross-functionally with finance, operations, legal, and leadership teams to resolve account issues, streamline processes, and strengthen collection outcomes.
• Lead continuous improvement initiatives related to collections processes, reporting, systems, and controls to support scalability and operational excellence.
• Support month-end and leadership reporting by providing insights into receivable performance, collection progress, bad debt exposure, and unresolved escalations.
• Perform other projects and leadership responsibilities as assigned.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Minimum of 5 years of progressive collections or accounts receivable experience, including responsibility for complex or high-volume portfolios.
• At least 2 years of leadership or supervisory experience managing collection staff and driving team performance.
• Strong experience managing complex collection processes within the insurance industry, including work with carriers, attorneys, and disputed or escalated accounts.
• Proven ability to develop collection strategies, improve aging performance, reduce delinquency, and drive timely cash recovery.
• Strong analytical and reporting skills with the ability to interpret trends, measure performance, and communicate results to leadership.
• Experience establishing or improving collection policies, workflows, controls, and escalation procedures.
• Effective communication and relationship management skills with the ability to work cross-functionally in a fast-paced environment.
• Intermediate to advanced proficiency in Excel and Microsoft Office applications.
• Experience with ERP or accounting systems such as NetSuite is preferred.
• Experience with Power BI or similar reporting tools is a plus.

Compensation & Benefits

• 100% remote work
• Flexible vacation policy
• Paid family care and sick leave
• Parental leave
• Comprehensive benefits package
• 401(k) plan with company match

Location

Remote

Additional Information

Candidates should be aware of fraudulent recruitment attempts. The organization will never request personal financial information or payment for equipment during the hiring process. Official communications will come from authorized company email addresses only.

AI-assisted tools may be used during candidate screening and evaluation to support human decision-making. All employment decisions comply with applicable laws and equal employment opportunity commitments. Alternative processes or accommodations are available upon request where required by law.