Accounts Receivable Specialist 2

Overview

This role involves providing Accounts Receivable and Collections services with minimal supervision in a distributed workforce environment. The position supports mid to large-market customers and strategic relationships, handling complex billing and collection activities. The individual will act as an expert advisor on Accounts Receivable and Collections, supporting client servicing and financial operations including account reconciliation, collections, analysis, and problem resolution.

Responsibilities

• Serve as the primary point of contact for billing and collection inquiries from internal and external business partners
• Research and resolve complex internal and external inquiries related to billing and collections
• Perform moderate to complex Accounts Receivable activities such as billing, cash application, reconciliation, customer research, and exception handling
• Create, review, and recommend documents necessary for customer billing
• Provide accurate information to business partners and customers to assist in understanding billing and collection processes
• Use data-driven approaches to resolve billing disputes and payment issues, offering alternative solutions
• Resolve outstanding aging balances using knowledge of business systems related to billing and collections
• Execute collection activities to maximize cash flow while ensuring compliance with policies and financial controls
• Recommend billing adjustments, write-offs, and customer refunds to management with proper documentation
• Prepare timely and accurate billing and reconciliation reports
• Identify at-risk customers based on established triggers
• Collaborate with customers, Sales, Management, and other partners to resolve billing and receivables issues
• Analyze customer requirements and provide education on capabilities; recommend billing structures to support complex needs
• Identify and document trends indicating larger system or process issues; escalate and collaborate with leadership on solutions
• Maintain data integrity and comply with confidentiality, security policies, internal controls, and procedures
• Assist in onboarding and mentoring new team members and provide flexible support as needed

Requirements

• 2 to 4 years of experience in Account Service, Banking, or Accounts Receivable or equivalent experience demonstrating relationship building and issue resolution skills
• Bachelor’s degree in Accounting, Finance, or related field preferred
• At least 1 year of experience in an ERP-based Accounts Receivable environment preferred
• Active Accounts Receivable Specialist Certification preferred
• Solid understanding of basic accounting principles; familiarity with SAP preferred
• Strong problem-solving, documentation, research, data analysis, and multitasking skills
• Critical thinking and analytical abilities with a solution-oriented approach
• Ability to perform detailed numerical work, analyze data, manage tasks and projects, make informed decisions, and meet deadlines
• Excellent communication and interpersonal skills for effective interaction with internal and external partners
• Proficiency in MS Office applications and ability to produce clear, comprehensive reports for finance and operations audiences
• Availability to work within the full range of division hours
• Clean credit history as reported by credit report

Compensation & Benefits

• Salary range: $17.85 - $28.88 per hour (may vary by market and based on experience and other job-related factors)
• Eligible for bonuses and commissions as part of the compensation package

Additional Information

• The employer is an equal opportunity organization and considers qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status.
• The workplace is drug-free and requires pre-employment substance abuse testing.
• Applicants with arrest or conviction records will be considered in accordance with applicable fair chance laws.
• Employees will have access to sensitive personal information and must adhere to information security and privacy policies.