Accounts Receivable Specialist

Overview

An organization recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity is seeking an Accounts Receivable Specialist. This role involves providing customer service and resolving account billing issues to ensure exceptional service and customer satisfaction.

Responsibilities

• Research and resolve billing errors, disputes, cash application, and other issues through regular customer account audits.
• Provide customers and business partners with accurate billing information.
• Resolve account inquiries and escalate unsettled discrepancies for timely resolution.
• Assist in training associates on Accounts Receivable policies, procedures, and platform functionalities.
• Identify potential customer account issues through review of daily, weekly, and monthly reports and queries, and work to resolve them promptly.

Qualifications

Education and Experience

• High school diploma or GED required.
• Minimum of one year of customer service experience in a blended call center environment.
• Experience with a multi-channel product environment preferred.
• Knowledge of general accounts receivable concepts and systems.
• Proficiency in Microsoft Office applications (Excel, Word, etc.).
• Detail-oriented, organized, and accurate.
• Strong verbal and written communication skills.

Certifications, Licenses, and Other Requirements

• None.

Management and Decision Making

• Makes standard and routine decisions based on detailed guidelines with little independent judgment.
• Problems are generally solved with clear guidelines or by reporting to a supervisor.

Knowledge and Skills

• Basic skill level with ability to follow written or verbal instructions.
• Basic technical skills to complete repetitive and well-defined duties.
• Basic knowledge of the organization to answer common questions.

Physical Demands and Working Conditions

• Standing, walking, sitting.
• Use of hands and fingers to handle or feel.
• Reach with hands and arms.
• Stoop, kneel, crouch, or crawl.
• Talk or hear.
• Ability to lift up to 25 pounds.
• Vision requirements.
• Interaction with co-workers, residents, or vendors.

Compensation and Benefits

• Base pay determined by applicant’s skills and experience.
• Temporary associates are not benefits eligible but may participate in the 401(k) program.

Benefits for Part-Time and Full-Time Employees

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Associate assistance program.
• Employee discounts.
• Referral program.
• Early access to earned wages for hourly associates (outside of California).
• Optional voluntary benefits including ID theft protection and pet insurance.

Additional Benefits for Full-Time Employees

• Paid time off and paid holidays.
• Company-provided life insurance.
• Adoption benefit.
• Short and long-term disability coverage.
• Flexible Spending Accounts and Health Savings Account.
• Optional life and dependent life insurance.
• Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan.
• Tuition reimbursement.

Additional Information

• Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
• The organization offers to advance fees for naturalization application costs (up to $725, less applicable taxes and withholding) for qualified associates employed for at least one year.
• The application window is expected to close within 30 days of the posting date.

Equal Opportunity

The employer is an equal opportunity employer and maintains a drug-free workplace.