Accounts Receivable Specialist

Overview

This role provides customer service and account resolution to customers and associates, ensuring timely resolution of billing issues.

Location

• Local Remote Position: To be considered, you must live within 2.5 hours of the greater Milwaukee area.

Work schedule

• Part-time and Full-time benefits eligibility (details below)

Recognition

• Recognized by Newsweek in 2024 and 2025 as one of America’s Greatest Workplaces for Diversity.

Responsibilities

• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide accurate billing information while maintaining high customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to support timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
• Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries; works to resolve issues timely.

Qualifications

Education and Experience

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Experience with a multi-channel product environment is preferred.
• Knowledge of general accounts receivable concepts and systems is required.
• Proficiency with Microsoft Office (e.g., Excel, Word, etc.) is required.
• Must be detail oriented, organized, and accurate, with strong verbal and written communication skills.

Certifications, Licenses, and Other Requirements

• None

Decision-Making / Autonomy

• Makes standard and routine decisions based on detailed guidelines with little independent judgment; problems are generally solved using clear guidelines or by reporting them to a supervisor.

Knowledge and Skills

• Basic skill level to follow written or verbal instructions.
• Basic technical skills to complete a few repetitive and well-defined duties.
• Basic knowledge of the organization to answer basic questions.

Physical Demands and Working Conditions

• Standing, walking, sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents, or vendors

Compensation & Benefits

Base pay

• Base pay in range will be determined by applicant’s skills and experience.

Benefits eligibility

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness, and hospital indemnity insurance, and legal plan
• Tuition reimbursement

Temporary associates

• Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Additional Information

• Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
• To support associates in their journey to become a U.S. citizen, the organization advances fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with the organization for at least a year.
• The application window is anticipated to close within 30 days of the date of the posting.

Equal Opportunity

• Equal opportunity employer and drug-free workplace.

Note on Job Description

This job description represents an overview of responsibilities and is not intended to be comprehensive. Associates should perform all duties as assigned by their supervisor.