Overview
This role involves developing and supporting the design, development, and optimization of complex staff schedules to ensure alignment with operational needs, compliance, organizational policies, union, and regulatory requirements. The Advanced Scheduler independently addresses issues and design decisions of moderate to high complexity with minimal supervision, providing clear communication and documentation related to applications, interfaces, data structures, and workflows. The position acts as a liaison between business teams, application vendors, and IT for system integration, enhancements, and issue resolution. It also provides guidance to project teams and facilitates key meetings and communications.
Responsibilities
- Serve as subject matter expert for workforce management and scheduling systems.
- Design, develop, and continuously optimize complex staff schedules to support operational efficiency, staffing needs, volumes, demand, operational requirements, and labor cost management.
- Participate in workforce management configurations, implementations, modifications, and upgrades of time and attendance initiatives, including gathering and defining requirements, gap analysis, design, development, and support.
- Conduct configuration and testing for new scheduling features, enhancements, and upgrades.
- Ensure data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.
- Partner with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.
- Provide advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.
- Create detailed functional and technical design documents, including test plans, test cases, user training documents, and implementation documentation.
- Ensure accurate payroll-related coding within schedules, maintaining compliance with organizational policies, procedures, and regulatory requirements.
- Coordinate release management, including configuration changes, regression testing, and migration activities.
- Uphold system governance standards and change-control processes.
- Deliver system training and guidance for leaders, superusers, and schedulers.
- Analyze complex data or facts and summarize and present findings effectively.
Requirements
Education
- Bachelor's Degree in Information Systems, Computer Science, Finance, Business Administration, or a related field.
Experience
- Minimum of five (5) years of experience in UKG Pro Workforce Management advanced scheduling.
- Experience leading complex system configurations, upgrades, and cross-functional implementations.
- Experience in troubleshooting, root-cause analysis, and translating operational needs into system solutions.
- Experience working with payroll, timekeeping, and integrations in a healthcare or union environment.
Knowledge and Skills
- Knowledge of payroll systems configuration, payroll structures, and business processes.
- Ability to interpret timekeeping data and translate it into actionable insights.
- Strong time management and organizational skills with the ability to plan, organize, prioritize, work independently, and meet deadlines.
- Ability to conduct research and analysis, interpret regulations or policies, reach conclusions, and present findings.
- Ability to build and maintain strong professional relationships at various organizational levels and build consensus.
- Skilled in handling sensitive and confidential communications and materials.
- Ability to work effectively in a matrix environment with multiple stakeholders and clients.
- Ability to identify, design, and administer plans that support strategic goals.
- Effective communication skills with both technical and non-technical audiences.
- Advanced proficiency in MS Office applications including Word, Excel (complex formulas, macros, lookups), PowerPoint, Outlook, and Teams.
Licenses/Certifications
Physical Requirements
Physical requirements and working conditions are available from the Occupational Health Department. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Compensation & Benefits
- Hourly pay range: $53.98 to $71.57, based on role requirements, education, experience, knowledge, skills, location, and internal equity.
- New hires typically start at the minimum to midpoint of the salary range.
Equal Opportunity
The organization is committed to diversity, equal opportunity, and non-discrimination in all policies and practices. Applicants are considered regardless of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or perception of any of these. Qualified applicants with criminal convictions will be considered following an individualized assessment in compliance with applicable fair chance laws.