AR Team Lead, RCM

Overview

The Revenue Cycle Management (RCM) Team Lead is responsible for overseeing the daily operations of a Durable Medical Equipment (DME) revenue cycle team. This role ensures all work is completed accurately, efficiently, and within established service level agreements (SLAs). The Team Lead supervises and develops staff, drives performance and productivity, and serves as a key liaison between frontline teams, partners, and leadership. This position also plays a critical role in maintaining compliance with regulatory requirements and advancing process improvements across billing and collections workflows.

Responsibilities

Team Leadership & Performance Management

• Supervise, coach, and mentor team members across billing, collections, and various day-to-day functions
• Monitor individual and team performance against KPIs and SLAs; oversee performance management and development of team members to ensure output levels are achieved with minimal errors
• Foster a high-performance, accountability-driven team culture
• Conduct regular one-on-ones, performance reviews, and training sessions

Operational Oversight

• Ensure timely and accurate processing of claims, payments, denials, and follow-ups
• Manage daily workflow distribution and workload balancing
• Identify and resolve operational issues impacting productivity or accuracy
• Communicate performance trends, risks, and updates to leadership and stakeholders

Compliance & Policy Implementation

• Ensure adherence to all applicable state and federal regulations, including HIPAA
• Maintain strong knowledge of Medicare, Medicaid, and commercial payer requirements
• Support the implementation and enforcement of company policies and procedures

Process Improvement & Systems Optimization

• Identify opportunities to improve workflows, reduce denials, and increase cash collections
• Support system enhancements and optimization efforts
• Collaborate cross-functionally to implement best practices and standardize processes
• Participate in or lead process improvement initiatives

Reporting & Stakeholder Communication

• Prepare and deliver regular reports on team performance, KPIs, and revenue cycle metrics
• Provide insights and recommendations to leadership and stakeholders based on data analysis
• Support client and customer reporting requirements and performance reviews

Project & Client Support

• Serve as a project manager for statements of work (SOWs) and client implementations as needed
• Participate in customer progress reviews and operational meetings
• Ensure deliverables and timelines are met for assigned projects

Requirements

• Minimum 2 years of experience in DME/HME revenue cycle management
• Strong knowledge of Medicare, Medicaid, and commercial insurance billing and documentation requirements
• Experience with Brightree or similar DME billing systems
• Demonstrated leadership or supervisory experience in billing, collections, or customer service teams
• Solid understanding of healthcare regulations and compliance standards
• Proficiency in Microsoft Office (Excel, Word, Outlook) and database systems
• Bachelor’s degree in healthcare administration, business, or related field, or equivalent experience
• Proven track record of improving team performance and revenue cycle outcomes

Compensation & Benefits

• Estimated base salary range: $50,000 - $62,000, with individual pay decisions based on geographic location, qualifications, experience, and skills
• Employees scheduled to work 30 or more hours per week are eligible for benefits including:
  • Comprehensive medical, vision, dental, and life insurance
  • Accidental Death & Dismemberment (AD&D) insurance
  • Short-term and long-term disability insurance
  • Sleep care management
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Commuter benefits
  • 401(k) retirement plan
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Tuition assistance
• Paid Time Off (PTO): 15 days accrued in the first year
• 11 paid holidays plus 3 floating days
• Caregiver leave: 14 weeks primary caregiver or 2 weeks secondary caregiver leave when welcoming new family members

Location

• Remote positions located outside of the US will have pay determined based on the candidate’s geographic work location, relevant qualifications, work experience, and skills.