Associate Billing Specialist

Overview

This role supports accurate, timely billing by preparing, reviewing, and processing customer invoices and maintaining organized billing records. You will partner with Finance, Operations, Support, and Sales to answer billing questions, investigate discrepancies, and help ensure billing processes run smoothly.

Responsibilities

• Prepare and review customer invoices for accuracy and completeness
• Research billing discrepancies and customer questions; resolve routine issues and escalate more complex concerns
• Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience
• Suggest improvements to day-to-day billing tools, processes, and workflows
• Review contracts, rates, and billing terms with guidance to verify customer charges
• Check billing data, flag discrepancies, and help correct errors
• Respond to routine customer billing questions and assist with resolving disputes
• Maintain organized, accurate billing records and supporting documentation
• Process approved adjustments, credits, and refunds following established procedures
• Assist with accounts receivable, payment reminders, and follow-up on overdue balances
• Follow established billing procedures, company policies, and applicable requirements

Requirements

• 1+ years of experience in billing, accounting, finance, customer support, or a related role; relevant coursework or internships are welcome
• Strong attention to detail and the ability to work accurately with numbers and data
• Working knowledge of Excel or Google Sheets, including basic formulas, sorting, and filtering
• Comfort learning new systems and tools; familiarity with billing or ERP systems is a plus
• Clear communication skills and a collaborative approach to working with customers and internal teams
• Strong organizational skills and the ability to manage multiple tasks and meet deadlines
• Curiosity, a problem-solving mindset, and a willingness to learn in a fast-paced environment

Compensation & Benefits

• Competitive compensation package
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (direct contributions toward existing student loans)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Access to the technology needed to perform the role

Location

• Not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.