Overview
Location: Leesburg, VA, Allendale, NJ or Remote
This role leads the day-to-day operations of the Invoicing team, including coaching, workload management, quality oversight, and operational support. You will serve as the primary escalation point for complex billing and invoicing issues and drive process improvements that support timely revenue recognition.
Responsibilities
- Lead, coach, and develop Invoicing Analysts to achieve departmental goals
- Balance workloads in partnership with management to ensure equitable distribution and timely completion of work
- Serve as the primary escalation point for complex billing and invoicing issues
- Monitor team productivity, quality, and service levels while providing ongoing feedback
- Drive accountability for individual and team performance
- Partner with Sales, Customer Service, Operations, Accounts Receivable, and other internal stakeholders to resolve barriers impacting invoicing
- Monitor aging orders and ensure timely resolution of outstanding issues
- Analyze reporting to identify trends and improvement opportunities
- Support training, onboarding, and continuous development of team members
- Continuously improve processes while maintaining accuracy and compliance
- Drive timely revenue recognition through operational excellence
Requirements
- Experience leading or mentoring employees (preferred)
- Strong understanding of order management, invoicing, billing, or revenue operations
- Excellent communication and conflict-resolution skills
- Strong analytical and organizational abilities
- Ability to prioritize multiple competing priorities in a fast-paced environment
- Advanced problem-solving and decision-making skills
- Experience with ERP systems (JD Edwards preferred) and Microsoft Excel
- A leadership style that leads by example, holds self and others accountable, removes roadblocks, builds strong cross-functional partnerships, and focuses on continuous improvement
Compensation & Benefits
- Typical pay range: $82,000.00 - $90,000.00 annually
- Potential for bonuses and incentives plus benefits
- Final compensation is determined on a case-by-case basis and considers factors including experience level, leadership experience, and market conditions
Benefits include:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Ongoing training and professional development opportunities
- Opportunity to grow within a fast-paced, dynamic environment