Overview
This role supports accurate, reliable payroll and benefits operations for employees. You will own day-to-day administration of U.S. benefits programs and play a key role in supporting accurate U.S. multi-state and Canadian payroll. The payroll is processed through an external partner, and this role is not hands-off vendor management—rather, you will review payroll outcomes, validate changes and deductions, and investigate discrepancies.
The position also includes employee-facing support and recurring compliance activities tied to U.S. regulations.
Responsibilities
Benefits Administration
- Own day-to-day administration of U.S. benefits, including medical, dental, vision, life, disability, 401(k), and other benefit programs.
- Manage enrollments, changes, and carrier bill reconciliations, investigating discrepancies through resolution.
- Administer the U.S. 401(k) plan, including employee inquiries, recordkeeper coordination, annual testing, and audit support.
- Support benefits renewals and open enrollment, U.S. leave programs, and workers’ compensation administration.
Payroll Administration
- Partner with the payroll provider to support accurate U.S. multi-state and Canadian payroll.
- Review payroll inputs, reports, deductions, and outputs each cycle, identifying and resolving discrepancies.
- Coordinate state and provincial registrations and tax setup, and support year-end payroll activities, reconciliations, audits, and regulatory filings.
Compliance & Employee Support
- Serve as a primary contact for payroll and benefits vendors, owning questions and issues through resolution.
- Manage recurring compliance activities related to ACA, COBRA, HIPAA, ERISA reporting, and wage and hour requirements.
- Provide responsive, high-quality employee support through HR Assist ticketing.
Process Improvement & Partnership
- Partner across HR and Finance to maintain accurate employee data, payroll inputs, benefit deductions, and supporting documentation.
- Maintain SOPs and internal controls that support accurate and consistent operations.
- Identify practical ways to improve reporting, reconciliations, processes, and systems for greater accuracy, efficiency, and scalability.
- Support additional HR operations or generalist activities as needed.
Requirements
- 5+ years of HR experience with a strong focus on U.S. benefits, payroll, and compliance.
- 4+ years of hands-on U.S. benefits administration, including 401(k) plans.
- 3+ years of U.S. multi-state payroll experience.
- Working knowledge of U.S. payroll, benefits, and leave regulations.
- Experience managing vendor relationships.
- Strong attention to detail, accountability, and independent problem-solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Clear written and verbal communication skills.
- Adaptability and comfort working with evolving processes and systems.
- Based in the US in one of the states where the employer is authorized to hire, and eligible to work without sponsorship.
Preferred Qualifications
- Canadian payroll experience.
- Experience supporting employees through an HR ticketing or case management system.
- Experience working remotely on a distributed team.
- Familiarity with UKG or similar HRIS/payroll platforms.
- Experience with compliance reporting or audits (e.g., ACA, EEO, or AAP).
- Interest or experience with automation, AI-enabled tools, or process optimization.
Compensation & Benefits
U.S. Benefits Include
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Location
Based in the United States, in one of the states where the employer is authorized to hire:
- Alabama
- Arizona
- California (excluding Los Angeles)
- Colorado (excluding Denver)
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Illinois (excluding Chicago)
- Indiana
- Kansas
- Kentucky
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Nevada
- New Jersey
- New York (excluding New York City)
- North Carolina
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
- Virginia
- Washington
Disclosures
- The employer is committed to a diverse and inclusive work environment and is an equal opportunity employer.
- This employer is not accepting unsolicited assistance from search firms for this employment opportunity. Resumes submitted by search firms without a valid written search agreement for this position will be deemed the sole property of the employer. No fee will be paid if a candidate is hired through these means.