Overview
This role is responsible for accurate, reliable payroll and benefits administration for employees, with hands-on ownership of day-to-day U.S. benefits processes and support for accurate U.S. multi-state and Canadian payroll.
Payroll is processed through an external partner; however, this position is not a vendor-management-only role. You will review inputs before payroll runs, validate results afterward, confirm changes and deductions, and investigate discrepancies.
Responsibilities
Benefits Administration
- Own day-to-day administration of U.S. benefits, including medical, dental, vision, life, disability, 401(k), and other benefit programs.
- Manage enrollments, changes, and carrier bill reconciliations, investigating discrepancies through resolution.
- Administer the U.S. 401(k) plan, including employee inquiries, recordkeeper coordination, annual testing, and audit support.
- Support benefits renewals and open enrollment, U.S. leave programs, and workers’ compensation administration.
Payroll Administration
- Partner with the payroll provider to support accurate U.S. multi-state and Canadian payroll.
- Review payroll inputs, reports, deductions, and outputs each cycle, identifying and resolving discrepancies.
- Coordinate state and provincial registrations and tax setup; support year-end payroll activities, reconciliations, audits, and regulatory filings.
Compliance & Employee Support
- Serve as a primary contact for payroll and benefits vendors, owning questions and issues through resolution.
- Manage recurring compliance activities related to ACA, COBRA, HIPAA, ERISA reporting, and wage and hour requirements.
- Provide responsive, high-quality employee support through HR Assist ticketing.
Process Improvement & Partnership
- Partner across HR and Finance to maintain accurate employee data, payroll inputs, benefit deductions, and supporting documentation.
- Maintain SOPs and internal controls that support accurate and consistent operations.
- Identify practical improvements to reporting, reconciliations, processes, and systems to increase accuracy, efficiency, and scalability.
- Support additional HR operations or generalist activities as needed.
Requirements
- 5+ years of HR experience with a strong focus on U.S. benefits, payroll, and compliance.
- 4+ years of hands-on U.S. benefits administration, including 401(k) plans.
- 3+ years of U.S. multi-state payroll experience.
- Working knowledge of U.S. payroll, benefits, and leave regulations.
- Experience managing vendor relationships.
- Strong attention to detail, accountability, and independent problem-solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Clear written and verbal communication skills.
- Adaptability and comfort working with evolving processes and systems.
- Based in the US in one of the states where the employer is authorized to hire, and eligible to work without sponsorship.
Preferred Qualifications
- Canadian payroll experience.
- Experience supporting employees through an HR ticketing or case management system.
- Experience working remotely on a distributed team.
- Familiarity with UKG or similar HRIS/payroll platforms.
- Experience with compliance reporting or audits, such as ACA, EEO, or AAP.
- Interest or experience with automation, AI-enabled tools, or process optimization.
Compensation & Benefits
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Location
Based in the US in one of the states where the employer is authorized to hire: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Disclosures
- The employer is committed to a diverse and inclusive work environment and is an equal opportunity employer.
- Unsolicited assistance from search firms is not accepted for this employment opportunity; resumes submitted without a valid written search agreement will be deemed the sole property of the employer, and no fee will be paid if the candidate is hired through such means.