Overview
This role is responsible for accurate, reliable payroll and benefits operations, with hands-on administration of U.S. benefits programs and support for U.S. multi-state and Canadian payroll. The payroll is processed through an external partner, but this position actively owns pre- and post-payroll activities, validates results, and investigates discrepancies.
Responsibilities
Benefits Administration
- Own day-to-day administration of U.S. benefits, including medical, dental, vision, life, disability, 401(k), and other benefit programs.
- Manage enrollments, changes, and carrier bill reconciliations, investigating discrepancies through resolution.
- Administer the U.S. 401(k) plan, including employee inquiries, recordkeeper coordination, annual testing, and audit support.
- Support benefits renewals and open enrollment, U.S. leave programs, and workers’ compensation administration.
Payroll Administration
- Partner with the payroll provider to support accurate U.S. multi-state and Canadian payroll.
- Review payroll inputs, reports, deductions, and outputs each cycle, identifying and resolving discrepancies.
- Coordinate state and provincial registrations and tax setup and support year-end payroll activities, reconciliations, audits, and regulatory filings.
Compliance & Employee Support
- Serve as a primary contact for payroll and benefits vendors, owning questions and issues through resolution.
- Manage recurring compliance activities related to ACA, COBRA, HIPAA, ERISA reporting, and wage and hour requirements.
- Provide responsive, high-quality employee support through HR Assist ticketing.
Process Improvement & Cross-Functional Partnership
- Partner with HR and Finance to maintain accurate employee data, payroll inputs, benefit deductions, and supporting documentation.
- Maintain SOPs and internal controls that support accurate and consistent operations.
- Identify practical ways to improve reporting, reconciliations, processes, and systems for greater accuracy, efficiency, and scalability.
- Support additional HR operations or generalist activities as needed.
Requirements
- 5+ years of HR experience with a strong focus on U.S. benefits, payroll, and compliance.
- 4+ years of hands-on U.S. benefits administration, including 401(k) plans.
- 3+ years of U.S. multi-state payroll experience.
- Working knowledge of U.S. payroll, benefits, and leave regulations.
- Experience managing vendor relationships.
- Strong attention to detail, accountability, and independent problem-solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Clear written and verbal communication skills.
- Adaptability and comfort working with evolving processes and systems.
- Based in the US in one of the states where the organization is authorized to hire, and eligible to work without sponsorship.
Preferred Qualifications
- Canadian payroll experience.
- Experience supporting employees through an HR ticketing or case management system.
- Experience working remotely on a distributed team.
- Familiarity with UKG or similar HRIS/payroll platforms.
- Experience with compliance reporting or audits, such as ACA, EEO, or AAP.
- Interest or experience with automation, AI-enabled tools, or process optimization.
Compensation & Benefits
Our U.S. benefits include
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Location
Based in the US in one of the states where the organization is authorized to hire: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Disclosures
- The organization is committed to a diverse and inclusive work environment and is an equal opportunity employer.
- The organization is not accepting unsolicited assistance from search firms for this employment opportunity. Resumes submitted by search firms without a valid written search agreement will be considered the sole property of the organization. No fee will be paid in the event a candidate is hired through such means.