Overview
This remote, work-from-home role is for a motivated individual with a strong tax preparation background and excellent writing skills. You’ll support customers by providing clear, accurate written responses to tax and technical questions so they can complete their tax returns.
Responsibilities
- Support customers by providing high-quality written responses to tax and technical questions in an online community.
- Produce accurate written content quickly while meeting defined quality and productivity goals.
- Complete various other projects that use effective writing skills.
Requirements
- Bilingual (English/Spanish) oral and written communication skills.
- Active EA Certification, CPA, or JD (practicing attorney in taxation).
- Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment.
- Additional experience with business returns is a plus (1120, 1120S, 1065, 1041).
- Ability to write clearly and concisely, using simple language to explain complex tax issues.
- Excellent use of English, including spelling and grammar.
- Ability to understand and interpret customers’ tax questions without seeing their tax return.
- Excellent critical thinking, problem-solving, and research skills.
- Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills including file management and working with various AI models.
- Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week.
- Ability to type or use voice-to-text proficiently.
Compensation & Benefits
The expected base pay range for this position varies by location:
- Bay Area California: $28.74 - $36.72
- Southern California: $28.74 - $36.72
- Colorado: $27.37 - $34.97
- Hawaii: $28.74 - $36.72
- Illinois: $27.37 - $34.97
- Maine: $24.63 - $31.47
- Maryland: $27.37 - $34.97
- Massachusetts: $28.74 - $36.72
- Minnesota: $24.63 - $31.47
- New Jersey: $28.74 - $36.72
- New York: $28.74 - $36.72
- Ohio: $24.63 - $31.47
- Vermont: $27.37 - $34.97
- Virginia: $27.37 - $34.97
- Washington: $28.74 - $36.72
- Washington DC: $27.37 - $34.97
This position may be eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs. Pay offered is based on job-related knowledge, skills, experience, and work location. Regular pay equity comparisons are conducted across categories of ethnicity and gender.
Location
Remote work-from-home (full-time; 40 hours per week).