Billing & Accounts Receivable Manager

Overview

This role involves leading billing operations, collections, and cash application functions within a fast-paced, high-growth environment. The position oversees both onshore and offshore teams to ensure billing accuracy, timely collections, efficient cash posting, and strong operational execution across the order-to-cash cycle. The organization is seeking a proactive leader who drives accountability, removes operational roadblocks, and partners cross-functionally to support revenue-generating activities and company growth objectives.

This is a full-time position based in the United States, with options to work from a US office or remotely.

Responsibilities

Team Leadership & Operations

• Lead and manage Billing, Collections, and Cash Application teams across onshore and offshore resources
• Oversee daily workloads ensuring tasks are completed accurately and within established timelines and SLAs
• Coach, mentor, and develop team members, fostering a culture of accountability and continuous improvement
• Identify operational bottlenecks, resolve issues proactively, and escalate risks when necessary
• Drive process standardization, documentation, and operational efficiency initiatives

Billing & Revenue Execution

• Collaborate closely with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to operationalize and execute revenue-generating agreements
• Ensure customer billing is accurate, timely, and aligned with contractual terms
• Support new deal structures, pricing models, and billing requirements as the business evolves
• Assist with system enhancements, automation initiatives, and scalable process improvements

Collections & Cash Management

• Own collections performance and drive achievement of annual operating targets
• Develop strategies to reduce Days Sales Outstanding (DSO) and improve cash flow performance
• Monitor aging trends and ensure timely follow-up on outstanding receivables
• Ensure cash receipts are applied accurately and timely to customer accounts
• Partner with customers and internal stakeholders to resolve payment disputes and reconciliation issues

Controls, Reporting & Compliance

• Maintain strong internal controls and compliance across billing and accounts receivable operations
• Track and report key operational metrics including billing accuracy, collections performance, unapplied cash, and DSO trends
• Support monthly, quarterly, and annual close activities related to accounts receivable and billing
• Assist with audit requests and documentation as needed

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field
• Minimum 5 years of experience in Billing, Accounts Receivable, or Order-to-Cash operations
• At least 2 years of people management experience, including managing distributed or offshore teams
• Strong understanding of billing operations, collections processes, cash applications, and revenue workflows
• Experience partnering cross-functionally with Sales, Finance, Accounting, and Legal teams
• Proven ability to manage competing priorities in a fast-paced, high-growth environment
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience with ERP systems and accounts receivable automation tools preferred

Preferred Qualifications

• Experience in a high-growth technology or consumer platform company
• Familiarity with complex customer contracts and revenue models
• Experience driving process automation and operational scalability
• Knowledge of SOX controls and audit support processes

Compensation & Benefits

• Base salary range: $88,000 - $104,000
• Equity offered to full-time employees to share in company growth
• 401(k) plan with dollar-for-dollar match up to 4%
• Comprehensive medical, dental, and vision plans including coverage for pets
• Education reimbursement up to $10,000 per year
• Employee Resource Groups focused on diversity and inclusion
• Flexible paid time off plus 9 paid holidays and a year-end week-long break
• Robust parental leave policies: 20 weeks paid for primary caregivers, 14 weeks for secondary caregivers, with flexible return-to-work schedules
• One-time $2,000 incentive to assist with childcare and related expenses for employees welcoming new family members
• Flexible work environment with options to work remotely or from office locations, with necessary hardware and software provided

Location

This position can be based in one of the organization's US offices or fully remote within the United States.