Overview
Fully remote role.
This position supports billing and collections processes for a business communications organization focused on improving billing experiences while protecting financial health through effective collections. The role includes working with finance and operations teams and using technology and AI tools to enhance billing workflow efficiency and documentation.
Responsibilities
- Manage billing inquiries and changes through the billing inbox.
- Process and post payments, including checks, deposits, and electronic transactions.
- Oversee service disconnects and manage customer success and billing cases within the platform.
- Monitor overdue accounts and conduct proactive collection calls.
- Review and process overage billing accurately within billing cycles.
- Apply credit risk data to collections strategy and account decisions.
- Handle collections escalations, coordinating with external agencies and legal teams as needed.
- Use AI tools to automate billing workflows and improve documentation.
- Track and report on billing, payment activity, and related trends or risks.
- Analyze and improve billing and collections procedures.
- Document processes to support team training and scalability.
- Perform additional tasks and projects to support team success.
Requirements
- Associate’s degree in Finance, Accounting, or related field, or 3-5 years of billing and collections experience.
- Strong knowledge of billing and collections policies and procedures.
- Experience in telecom or IT services preferred.
- Familiarity with processing circuit and service disconnect requests.
- Experience with billing systems such as NetSuite or similar platforms.
- Proficient in Microsoft Excel for data manipulation and analysis.
- Excellent communication and conflict-resolution skills.
- High attention to detail and strong time management abilities.
- Collaborative team player with willingness to support additional tasks.
- Ability to adapt to change and contribute new ideas.
- Preference for working US Eastern hours.
Preferred Qualifications
- Experience with credit reporting tools like Creditsafe or Dun & Bradstreet.
- Experience using AI tools such as Claude for workflow efficiency.
Compensation & Benefits
- Pay range and compensation package will be determined based on the candidate’s experience, skills, and other relevant factors.
- Medical, dental, and vision coverage for full-time employees
- Flexible time off
- 401(k) retirement savings plan
- Employee referral bonuses
Equal Opportunity
The employer is an equal opportunity employer and provides consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.