Billing Operations Manager

Overview

A remote, full-time opportunity is available for a Billing Operations Manager reporting to the Chief Financial Officer. This role requires occasional travel to Milwaukee, WI for in-person team meetings.

The organization provides cloud-based financial solutions designed to simplify complex accounting processes for CPA firms and financial professionals. Their products focus on lease accounting, data extraction, and cash flow forecasting, serving over 750 firms and more than 27,000 companies.

Responsibilities

• Manage day-to-day billing operations ensuring accuracy, timeliness, and scalability
• Develop and maintain reliable, repeatable billing processes across billing cycles
• Oversee and optimize billing workflows in Zone Billing within NetSuite, including subscription structures, billing schedules, and pricing configurations
• Configure and continuously improve NetSuite and Zone Billing to support new products, pricing models, and renewal processes with an emphasis on automation and scalability
• Perform and supervise complex reconciliations across systems to ensure data integrity
• Lead and manage a small offshore team of billing specialists, setting expectations and monitoring performance
• Create documentation, standard operating procedures (SOPs), and quality assurance processes to support a distributed team and minimize errors
• Collaborate cross-functionally with Finance, Revenue, and Engineering teams to resolve discrepancies and improve processes
• Analyze large datasets to identify trends, issues, and opportunities for optimization
• Partner with Accounting during month-end and quarter-end close processes, managing billing inputs related to revenue recognition, deferred revenue, and accounts receivable

Requirements

• Significant hands-on experience in billing and billing operations, preferably in a B2B SaaS or subscription-based environment
• Strong proficiency with NetSuite and Zone Billing
• Advanced Excel skills, including formulas, lookups, pivot tables, and handling large datasets; capable of building and auditing complex workbooks
• Proven ability to lead complex reconciliations across multiple systems and resolve discrepancies
• Strong systems mindset with the ability to quickly learn new tools, map data flows, and identify root causes
• Experience processing and analyzing large datasets to produce clear, defensible insights
• Experience managing or closely coordinating with offshore teams, setting clear expectations and maintaining high-quality standards
• Reliable, detail-oriented, and consistent with strong follow-through
• Effective communicator capable of working cross-functionally with Finance, Sales, Customer Success, and Engineering teams
• Experience working in a fast-paced, high-growth environment

Preferred Qualifications

• Experience with subscription billing models and revenue operations

Compensation & Benefits

• Competitive salary
• Health, dental, and vision insurance plans
• Flexible time off
• 401(k) retirement savings plan with 3% employer match (for US-based employees)
• Incentive equity plan
• Professional development opportunities
• Remote work-from-home environment
• Dynamic and collaborative work environment with opportunities for growth

Location

• Remote within the United States
• Occasional travel to Milwaukee, WI for team meetings