Billing Operations Specialist

Overview

This remote role supports billing and accounts receivable functions within an enterprise operating in the following states: AZ, FL, GA, IL, IN, MA, MI, MN, MO, NJ, NY, NC, OH, PA, TX, and WI.

The organization provides centralized enterprise support across multiple business units, including finance and accounting, human resources, IT, legal and compliance, marketing, administrative operations, and learning and development. This role contributes to delivering accurate client billing and supporting operational initiatives.

Responsibilities

Billing and Accounts Receivable

• Collaborate with support specialists and associates to validate and manage invoicing data for timely and accurate client billing across all service lines
• Conduct monthly billing quality assurance reporting, including pre-bill adjustments, mark-ups, invoice consolidations, and addition of value-added fees and data charges
• Analyze client work in progress (WIP), prepare and format invoices, coordinate approvals, and finalize or reinstate invoices as needed
• Work with consultants to modify invoice details, enter new clients and project codes, ensuring compliance with contract specifications
• Assist client teams with accurate capture and approval of billable time and expenses
• Submit finalized invoices via auto e-bill or client-specific portals, ensuring proper documentation and approval of write-offs
• Monitor accounts receivable balances, aged receivables, and WIP; resolve billing issues and client inquiries
• Maintain accurate client billing information in coordination with associates and client teams
• Serve as a subject matter expert on billing processes and related software

Operational Support and Process Improvement

• Identify and implement process improvements in billing, time tracking, and travel expense workflows in collaboration with shared services and business unit leaders
• Process or back up staff record updates (new hires, role changes, permissions) in coordination with HR
• Assist with system integrity, upgrades, integrations, and administration of billing, timekeeping, and expense management platforms
• Support project management activities related to finance and operations initiatives
• Assist travel coordinators with expense submissions
• Train associates and consulting staff on billing and expense procedures, systems, and best practices
• Support administration of travel and expense policies, reviewing submissions and corporate card activity for compliance with IRS and internal guidelines
• Contribute to internal communications, documentation, and knowledge sharing
• Manage special projects and provide subject matter expertise
• Troubleshoot complex issues with department leaders, consultants, and associates
• Reissue approved reinstated invoices when changes are required
• Maintain up-to-date documentation of procedures

Requirements

• Associate's degree or equivalent combination of education and relevant work experience
• Minimum of five years of related experience
• Advanced proficiency with billing and expense platforms (e.g., SAP Concur, IRIS/STAR), Excel, and Microsoft Office 365
• Strong project management skills with ability to prioritize and manage multiple tasks in a fast-paced environment
• Excellent problem-solving skills, attention to detail, and accuracy
• Ability to interpret contracts and apply billing terms appropriately
• Highly organized, self-motivated, adaptable, and able to shift priorities as needed
• Strong interpersonal skills and ability to work collaboratively with clients and colleagues at all levels
• Team-oriented mindset with commitment to personal and organizational success

Preferred Qualifications

• Experience with accounting software
• Understanding of the not-for-profit health care industry
• Experience in consulting or service-related firms
• Experience with billing and collection processes
• Experience implementing or transitioning billing/expense systems
• Financial systems configuration or system administration experience
• Excellent time management, multi-tasking, and organizational skills
• Strong problem analysis and decision-making skills

Compensation and Benefits

• Base salary range: $60,000 - $80,000 (actual salary may vary based on qualifications and experience)
• Competitive total compensation package
• Medical and dental coverage at no premium cost for employees
• 401(k) and profit-sharing retirement plans
• Flexible spending accounts
• Paid time off (PTO) and company-paid holidays
• Gender-neutral parental leave
• Bereavement and pet leave
• Continuing education and professional accreditation sponsorship
• Life and AD&D insurance
• Short- and long-term disability coverage
• Employee assistance and mental health support programs
• Additional perks

Work Environment

• Remote work with minimal travel required
• Must be physically able to perform essential job functions

Equal Opportunity

The employer is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.