Overview
This role involves managing billing activities to ensure invoices, payments, and customer account information are processed accurately and on time. The ideal candidate is highly organized, detail-oriented, numerically strong, and able to resolve billing issues while maintaining professional relationships with customers and internal teams.
Responsibilities
- Prepare, review, and issue customer invoices accurately and on time.
- Verify billing information, including pricing, quantities, discounts, taxes, and payment terms.
- Process billing adjustments, credits, refunds, and account corrections as required.
- Maintain accurate customer billing records and account information.
- Monitor outstanding invoices, payment status, and customer account balances.
- Investigate and resolve billing discrepancies and invoice-related issues.
- Respond to customer inquiries related to invoices, charges, payments, and account balances.
- Coordinate with Accounts Receivable, Finance, Sales, and other teams to resolve billing issues.
- Reconcile billing records with accounting systems and customer accounts.
- Prepare billing reports, summaries, and aging information for management.
- Ensure invoices are processed according to company policies and established procedures.
- Maintain organized billing documentation and supporting records.
- Assist with month-end and year-end billing activities.
- Support audits and financial reviews by providing billing documentation when required.
- Identify recurring billing issues and recommend process improvements.
- Maintain confidentiality when handling customer and financial information.
- Meet billing deadlines while maintaining a high level of accuracy.
Required Skills
- Strong knowledge of billing, invoicing, and account management processes.
- Excellent attention to detail and accuracy.
- Strong numerical and analytical skills.
- Proficiency with Microsoft Excel or Google Sheets.
- Experience using billing, accounting, ERP, or financial management systems.
- Strong reconciliation and problem-solving abilities.
- Excellent organizational and time-management skills.
- Strong customer service and communication skills.
- Ability to investigate and resolve billing discrepancies.
- Ability to manage multiple invoices, accounts, and deadlines simultaneously.
- Strong data entry and record-keeping skills.
- Ability to handle confidential financial and customer information responsibly.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Reliable, organized, and proactive approach to work.
Requirements
- Previous experience in billing, invoicing, accounts receivable, accounting, finance, or a similar role.
- Experience preparing and processing customer invoices.
- Experience managing billing records, account balances, and payment information.
- Experience using accounting, billing, ERP, or financial management software.
- Strong Excel or spreadsheet skills.
- Experience investigating and resolving billing discrepancies.
- Ability to manage high volumes of billing transactions while maintaining accuracy.
- Ability to meet strict deadlines and follow established billing procedures.
- Strong computer and digital skills.
- Ability to communicate professionally with customers, vendors, and internal teams.
- Ability to work independently and effectively in a remote environment.
- Reliable internet connection and a suitable setup for remote work.
- Professional, organized, dependable, and detail-oriented attitude.
- English proficiency is required if the position involves working with English-speaking customers, vendors, or teams.
Location
Remote (requires a reliable internet connection and a suitable setup for remote work).