Billing Support Specialist

Overview

An organization focused on expanding access to high-quality mental healthcare is seeking an experienced Billing Specialist. This role is integral to improving billing operations and supporting sustainable growth in care accessibility. The position involves managing claim denials and resolutions, identifying denial trends, and collaborating with customer support and product teams.

Responsibilities

• Manage all aspects of billing related to claim denials and resolutions.
• Identify denial trends and investigate affected claims.
• Collaborate with Customer Support teams to address provider and client billing inquiries.
• Troubleshoot and resolve issues raised by clients and therapists via phone and live chat.
• Assist and educate customers on the billing platform.
• Work with Product teams to identify root causes of issues and improve the platform.
• Serve as an advocate for clients and therapists, ensuring they feel supported throughout their experience.

Requirements

• Minimum of one year experience with insurance billing across multiple commercial and government payers.
• Strong knowledge of medical terminology; familiarity with ICD-10 and CPT codes, preferably in mental health.
• Experience using Claim MD or Availity for benefit verification and reading Explanation of Benefits (EOBs).
• Ability to explain insurance benefits comprehensively to patients.
• Experience working within various payer portals.
• Self-motivated, eager to learn, and comfortable with ambiguity and asynchronous communication.
• Strong problem-solving skills and curiosity about health technology.
• Empathetic work ethic prioritizing customer experience.
• Ability to work independently and remotely, adapting to changing priorities.
• Comfortable meeting quantitative metrics, including daily conversation volume.
• Experience thriving in a fast-paced startup environment.
• Bilingual skills, especially Spanish, are a plus.

Preferred Qualifications

• Experience in mental health billing is preferred.

Compensation & Benefits

• Employment Type: Full Time, Non-Exempt
• Base Compensation: $24.04 USD per hour (varies based on experience, qualifications, and location)
• Remote role with expected travel 2–3 times per year for company and department offsites.

Benefits Include:

• Comprehensive health coverage: medical, dental, vision, life, and disability insurance.
• Parental leave and family support: up to 18 weeks paid leave and a new child stipend.
• Financial wellness: 401(k) program and equity opportunities.
• Meals and home office support: stipends for home office setup and ongoing meal funds.
• Time off: flexible paid time off, 12 paid holidays, and a full winter break week.
• Wellness and development: annual stipends for personal and professional growth.
• Mental and physical health support: no-cost access to therapy, weekly flexible hours for self-care, and memberships to wellness apps.
• Additional perks: pet insurance discounts, commuter benefits, and global travel assistance.

Location

• This is a remote position.

Equal Opportunity

The employer is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants are considered regardless of criminal histories, consistent with legal requirements.

Additional Information

• The recruitment process includes the use of automated AI tools for initial resume screening. No hiring decisions are made by AI; all decisions are made by human recruiters.
• Candidates requiring accommodations due to disability or concerns about AI use in hiring are encouraged to request assistance or alternative participation methods.