Overview
A profitable, growth-stage company in the PropTech industry is seeking a Billing Support Specialist to manage the invoicing process and support financial operations. The organization offers AI and data SaaS products serving the multifamily housing market with a large customer base and strong growth.
Responsibilities
- Execute high-volume invoice creation, review, and processing daily and monthly to ensure timely billing with zero backlogs.
- Maintain and update customer master files with precise data entry to ensure 100% accuracy of billing records.
- Audit customer profiles regularly to verify billing addresses, contact information, and delivery routing to prevent invoice returns and payment delays.
- Identify, investigate, and resolve billing discrepancies before invoice distribution to minimize disputes and accelerate payments.
- Respond promptly to customer billing inquiries, providing clear explanations of charges, invoices, and payment processes.
- Collaborate proactively with external clients and internal teams to resolve payment issues and clarify billing instructions for new accounts.
- Serve as a professional point of contact to build and maintain long-term trust with customers.
- Support Sales and Customer Success teams to ensure smooth billing instructions from deal closure onward.
- Investigate billing errors or inquiries and issue credit memos or adjustments under supervision.
- Assist with month-end closing activities to ensure all billable revenue is accurately captured and reported.
Qualifications
- Bachelor's degree in Accounting, Finance, or related field preferred.
- Proven experience in billing or a similar finance role.
- Experience in the Multifamily or PropTech industry preferred.
- Strong understanding of accounting principles and billing processes.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong analytical and problem-solving abilities.
- Proficient in accounting software (e.g., QuickBooks) and Microsoft Office Suite.
- Ability to work independently, prioritize workload, and perform well under pressure in a fast-paced environment.
Compensation & Benefits
- Remote-first work environment with flexibility to work from home across most of the U.S.
- Competitive salary reflecting impact and expertise.
- Flexible paid time off and dedicated paid parental leave.
- Medical, Dental, and Vision insurance plans for employees and their families.
- 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
- Access to supplemental insurance options including pet insurance.
- 401(k) program to support long-term financial goals.
Location
- Fully remote within the United States.
- Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.
Applicants should be aware of recruiting scams; the organization will never request payment or confidential information during the hiring process.