Overview
A payroll services provider is seeking a Canada Payroll Processor to support their client base by delivering payroll services in a fast-paced environment. This role offers an opportunity for a skilled payroll professional to engage directly with clients and provide expert payroll support, with potential for professional growth.
Responsibilities
- Process payrolls using Workday
- Generate on-demand payments as requested
- Enter and maintain employee master file records
- Assist with new client implementations as needed
- Maintain payroll services support documentation
- Assist with special projects as required
- Log activity into the client manager ticketing system
- Provide outstanding payroll services support
Competencies
- Energetic and positive attitude
- Strong problem-solving skills
- Excellent communication skills with emphasis on customer service
- Flexibility in a changing environment
- Strong organizational skills with ability to multitask and support multiple customers
- Team-oriented with ability to support collective goals
- Detail-oriented with good time management
- Ability to establish and maintain effective working relationships
- Strong analytical, data entry, and research skills
- Self-directed workload management with ability to meet tight deadlines and competing demands
- Use tact and discretion when handling customer information
- Excellent problem-solving and mathematical skills
Qualifications and Experience
- High school diploma, GED, or equivalent; higher education preferred
- Minimum 1 year of payroll clerk experience
- 2-5 years of payroll experience using common industry software
- Fundamental Payroll Certification (FPC) required before or within 6 months of hire
- Experience with Microsoft Word and proficiency in Excel
Preferred Skills
- Knowledge of payroll and payroll processing
- Experience with Zendesk and/or Salesforce
- Associate's degree or higher preferred
Supervisory Responsibility
- This role does not include supervisory responsibilities
Location
- The organization's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.
Compensation and Benefits
- Not specified in the job description