Claims Recovery & Loss Analysis Analyst

Overview

The Loss Claim Recovery Analysis Analyst is responsible for performing financial reconciliation on liquidated loans and identifying additional recovery opportunities to mitigate losses. Research is conducted on incurred losses to determine responsibility, identify bill back opportunities, and define root cause for avoidable losses. Findings are communicated in writing to external investors to support potential investor rebuttals.

This role performs duties in accordance with applicable company policies and procedures, as well as US state and federal laws and regulations where the employer operates.

Target pay: $22.00/hr - $24.00/hr.

Responsibilities

• Reconcile loan advances once the GSE or Government Mortgage Insured “expense” claim has been paid.
• Maintain updates in LoanServ and input assign and completion tasks on the date the action occurs.
• Respond to and complete all corrections identified during the Quality Review Process within 24 hours of receipt.
• Provide detailed written explanations for decisioned losses to dispute financial impact.
• Review and procure additional support upon receipt of rebutted responses from external partners/investors.
• Research incurred losses using analytical skills and subject matter knowledge to determine responsibility and identify bill back opportunities.
• Analyze multiple data elements to apply proper decision rationale and provide evidentiary support to complete accurate written summaries.
• Complete ad hoc Loss Analysis as required.
• Stay abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards, and client expectations.
• Ensure timely completion of assigned projects and tasks; if unable to meet a deadline, renegotiate the deadline prior to the initial deadline date.
• Identify opportunities to improve departmental processes and procedures to reduce costs and eliminate non-essential and manual processes and activities.
• Keep Team Lead and Supervisor informed of trends and problems, including claim denials/curtailments and claim payment offsets.
• Maintain monthly performance in alignment with quality expectations.
• Learn new skills and expand job knowledge to better perform assigned duties.
• Perform other duties as assigned.

Requirements

• High School diploma required.
• Two (2) or more years’ mortgage servicing experience within one or more default-related areas such as Foreclosure, Bankruptcy, Default MI Claims, Loss Mitigation, Recovery, etc.
• Strong working knowledge of Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance, and Claims, plus mortgage servicing state, federal, and agency guidelines and timelines.
• Strong background in financial and loss analysis, including the ability to determine that all funds/advances due CMS have been recovered.
• Strong accounting background; ability to complete financial reconciliations.
• Moderate computer skills with MS Word and Excel.
• Robust attention to detail and excellent time management and organizational skills.
• Exceptional writing skills, including proper punctuation and grammar, organization, and formatting.
• Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to CMS and its clients.
• Ability to substantiate facts and properly document them.
• Ability to work effectively and develop rapport with staff, management, investors/insurers, and third parties.
• Ability to make decisions that have moderate impact to the immediate work unit.
• Ability to identify urgent matters requiring immediate action and properly escalate them.
• Ability to handle multiple tasks under pressure and changing priorities.

Preferred Qualifications

• Associate/Bachelor Degree in accounting or other related field.
• Previous FHA, VA, USDA and PMI claims experience.

Compensation & Benefits

• Target pay: $22.00/hr - $24.00/hr
• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to fitness, restaurant, retail (and more) discounts through an employee portal.
• Customized training programs.
• Educational reimbursement.
• Employee referral bonuses.
• Educational/charitable support through a charitable foundation that contributes to community causes.

Location

Remote from home.