Claims Recovery & Loss Analysis Analyst

Overview

The Loss Claim Recovery Analysis Analyst performs financial reconciliation on liquidated loans and identifies additional recovery opportunities to help mitigate losses for both the organization and its clients. This role includes researching incurred losses to determine responsibility, locating bill back opportunities, and defining root causes for avoidable losses. Findings are communicated in written form to external investors to support potential rebuttals.

The target pay for this position is $22.00/hr - $24.00/hr.

Responsibilities

• Reconcile all loan advances once the GSE or Government Mortgage Insured expense claim has been paid.
• Maintain updates in LoanServ and input assign and completion tasks upon the date the action occurs.
• Respond to and make all corrections identified during the Quality Review Process within 24 hours of receipt.
• Research incurred losses to determine responsibility and identify bill back opportunities.
• Provide detailed written explanations for decisioned losses to dispute financial impact.
• Review and procure additional support upon receipt of rebutted responses from external partners/investors.
• Analyze multiple data elements to apply the proper decision rationale and provide evidentiary support for accurate written summaries.
• Complete ad hoc Loss Analysis as required.
• Stay current with relevant changes to GSE or Government Mortgage Insured guidelines, industry standards, and client expectations.
• Ensure timely completion of assigned projects and tasks; if unable to meet a deadline, renegotiate prior to the initial deadline date.
• Maintain monthly performance aligned with quality expectations.
• Learn new skills and expand job knowledge to better perform assigned duties.
• Look for opportunities to improve departmental processes and procedures to reduce costs and eliminate non-essential and manual processes and activities.
• Keep Team Lead and Supervisor informed of trends and problems, including claim denials/curtailments and claim payment offsets.
• Perform other duties as assigned.

Requirements

• High School diploma required.
• Two (2) or more years mortgage servicing experience within one or more default-related areas such as Foreclosure, Bankruptcy, Default MI Claims, Loss Mitigation, Recovery, etc.
• Strong working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance, and Claims, plus mortgage servicing state, federal, and agency guidelines and timelines.
• Strong background in financial and loss analysis, including the ability to determine that all funds/advances due have been recovered.
• Strong Accounting background, including the ability to complete financial reconciliations.
• Moderate computer skills with MS Word and Excel.
• Robust attention to detail and excellent time management and organizational skills.
• Exceptional writing skills, including proper punctuation and grammar, organization, and formatting.
• Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss.
• Ability to substantiate facts and properly document them.
• Ability to work effectively and develop rapport with staff, management, investors/insurers, and 3rd parties.
• Ability to make decisions that have moderate impact to the immediate work unit.
• Ability to identify urgent matters requiring immediate action and properly escalate them.
• Ability to handle multiple tasks under pressure and changing priorities.

Preferred Qualifications

• Associate/Bachelor Degree in accounting or other related field preferred.
• Previous FHA, VA, USDA and PMI claims experience preferred.

Compensation & Benefits

• Target pay: $22.00/hr - $24.00/hr.
• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to fitness, restaurant, retail (and more!) discounts through an employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational reimbursement.
• Educational/community support via a charitable foundation.

Location

Remote; work from home.