Clerk IV - Accounts Receivable

Overview

This position is responsible for collections of outstanding accounts receivable dollars from the existing client base and for resolving customer billing problems to reduce accounts receivable delinquency and bad debt.

• Shift details: Monday through Friday 8:00am until 5:00pm EST
• Location: Remote in Eastern Standard time (EST) or Central Standard Time (CST)

Responsibilities

• Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections.
• Resolve customer billing problems, reducing accounts receivable delinquency and bad debt.
• Identify underlying issues delaying payment and coordinate internal resources needed to resolve issues.
• Work directly with customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax and Quality to resolve payment delays.
• Contact customers directly regarding payment on open accounts receivable.
• Prepare collection letters, spreadsheets, and customer account statements as needed.
• Run a credit hold report multiple times per day, release orders, and communicate to appropriate internal parties the reasons orders remain on credit hold.
• Build relationships and increase cooperation between sales and credit management.
• Coordinate collection activities with all departments and look for and implement opportunities for process improvement.
• Meet individual goals as established by management (e.g., Current %, >60 Days %, and unapplied cash resolution).
• Proactively identify business risks and work closely with sales to resolve and manage as necessary.

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations obtained through completion of a two-year associate’s degree program or four-year bachelor’s degree.
• Requires five (5) years directly related and progressively responsible experience.
• Excellent understanding of credit and collection operations procedures, including reconciliation of A/R activity.
• Knowledge of Microsoft Word and Advanced Excel such as writing formulas, pivot tables, and v-lookups.
• Knowledge of general accounting principles.
• Outstanding mathematical and analytical skills.
• Outstanding organizational skills with attention to detail.

Required Education

• High School Diploma/GED or equivalent experience required.
• Associate's degree in finance, accounting, or a related field, or equivalent experience preferred.

Required Experience

• 3+ years of experience in cash application, credit and collections, contracts and chargebacks, or a related field required.
• Ability to meet strict deadlines and complete work accurately.
• Good verbal and written communication and presentation skills.
• Strong interpersonal and leadership skills.
• Strong mathematical and analytical skills.
• Ability to multitask in a fast-paced, high-volume, transactional environment.
• Effective problem-solving and critical thinking skills.
• Ability to resolve cash posting issues quickly and creatively.
• Advanced knowledge of banking procedures and fundamental accounting principles.
• Detailed knowledge of the accounts receivable and cash application process.
• Experience operating in multiple software and ERP systems.
• Proficiency in 10-key data entry.
• Proficiency with Microsoft Office applications.
• Ability to handle confidential information.
• Working knowledge of processing cash for various payment types.

Preferred Qualifications

• Credit Business Associate (CBA), Certified Bookkeeper (CB), or equivalent certification preferred.

Compensation & Benefits

• Full-time
• Salary Range: $43,300 - 79,310
  • This salary range reflects a National Average for this job. The actual range may vary based on locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois state-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

The organization provides compensation, benefits, and resources that enable an inclusive culture and support employees in physical, emotional, financial, and social wellness. Benefits include medical, dental, and vision care, along with support for working families (which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave). Additional resources may include training programs, professional development resources, mentorship opportunities, employee resource groups, and volunteer activities.

Equal Employment Opportunity

Commitment to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other protected class under federal, state, or local law. Reasonable accommodations are available for individuals with disabilities during the employment process, consistent with legal requirements.