Collections Accounting Specialist

Overview

A financial services organization is seeking a seasoned collections accounting subject matter expert with extensive experience in third-party debt collection. This role involves consulting product teams and operationalizing accounting best practices across the platform and customer engagements. The specialist will work closely with the product team to evaluate current financial processes, identify gaps, and recommend improvements to optimize the full end-to-end financial workflow. Maintaining GAAP compliance and automating general ledger (GL) entry generation with appropriate account coding are key responsibilities. The role also includes supporting multiple trust accounts, partnering with customers on month-end reporting packages, and evaluating the product through a financial lens to recommend enhancements that strengthen auditability and controls.

Note: This position does not require prior product expertise. The focus is on translating field-proven collections accounting practices into scalable processes, controls, and requirements.

Responsibilities

Financial Workflow Partnership

• Collaborate with the product team to influence the complete financial lifecycle within the platform, including billing, invoicing, payment processing, account reconciliation, revenue recognition, reporting, and month-end workflows.
• Develop a deep understanding of how financial data moves through the system to ensure accuracy, efficiency, and compliance.
• Continuously evaluate financial processes and identify opportunities for workflow and system enhancements.

Product Collaboration & Requirements Development

• Translate accounting pain points and workflow inefficiencies into clear product requirements.
• Partner with product managers and engineers to shape improvements to the platform's accounting features.
• Participate in product design discussions, testing cycles, and validation of enhancements related to financial operations.

Customer Interaction & Gap Identification

• Join customer calls to understand real-world accounting use cases and pain points.
• Work directly with customers to identify workflow issues, clarify requirements, and propose solutions within the platform.
• Gather customer feedback to help identify product gaps and contribute to prioritizing the product roadmap.

Cross-Functional Alignment

• Collaborate with finance, customer success, and implementation teams to ensure financial workflows meet stakeholder needs.
• Advocate for accounting best practices and support alignment across departments.

Support & Documentation

• Serve as a subject matter expert for the platform’s financial functionality.
• Create and maintain workflow documentation, product notes, and internal guidance.

Required Qualifications

• 5-7+ years of accounting experience in third-party debt collection environments (agency, BPO, or technology provider), with hands-on trust accounting and client remittance processes.
• Proven success implementing daily platform to GL reconciliation and resolving complex breaks.
• Strong command of U.S. GAAP relevant to collections and revenue/fee recognition.
• Demonstrated experience designing automated GL entries and mapping operational events to GL.
• Hands-on experience supporting multiple trust accounts with strict controls and audit readiness.
• Excellent communication skills to partner with customers on month-end packages and audit deliverables.

Preferred Qualifications

• Prior consulting or platform implementation experience at TCS/CUBS (CUBS Consulting) is ideal.
• Experience with Katabat and/or FACS platforms.
• Familiarity with Velosidy or similar collections platforms and common GL systems (e.g., NetSuite, Sage Intacct, Microsoft Dynamics).
• Experience documenting controls, standard operating procedures (SOPs), and audit narratives; SOX exposure is a plus.
• Basic SQL or business intelligence (BI) skills for validation and reconciliation analysis are a plus.

Location

This is a contractor role; location details are not specified.

Compensation & Benefits

Compensation details are not provided.