Collections Coordinator

Overview

A claims and litigation service partner with over 20 years of experience is seeking a Collections Coordinator. The organization serves legal and insurance professionals nationwide, focusing on claims management and litigation support. It has grown to over 140 employees and is recognized for its strong workplace culture.

Responsibilities

• Process and post customer payments accurately within two business days.
• Research and resolve unapplied or misapplied payments promptly.
• Manage a high-volume portfolio of past-due accounts with consistent collection efforts.
• Complete a minimum of 60 outbound collection follow-ups daily.
• Reduce outstanding balances by 10%-20% monthly through targeted follow-ups.
• Obtain payment commitments, monitor adherence, and escalate issues as needed.
• Maintain detailed documentation of communications and follow-ups.
• Submit weekly accounts receivable performance updates.
• Collaborate with billing, operations, and internal teams to resolve discrepancies.
• Identify and escalate recurring issues affecting collections.
• Build and maintain professional relationships with clients and stakeholders.
• Confirm invoice receipt to minimize delays.
• Respond promptly to billing inquiries while maintaining collection standards.
• Monitor accounts receivable aging and prioritize follow-up activities.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field preferred; equivalent experience accepted.
• Minimum of 4 years of experience in accounts receivable and collections in a high-volume or complex setting.
• Proven ability to independently manage overdue accounts and reduce aged receivables.
• Experience with daily outbound collections calls.
• Proficiency with Sage, NetSuite, and Microsoft Office products.
• Strong written and verbal communication skills.
• Effective time management and organizational capabilities.
• Ability to collaborate across departments.
• Comfortable working independently in a fast-paced, metrics-driven environment.

Compensation & Benefits

• Pay range and compensation package will be determined based on the candidate’s experience, skills, and other relevant factors.
• Benefits include 401(k) with employer contribution, dental insurance, health insurance, vision insurance, and paid time off.

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This role is remote. The recruiting organization facilitates connections between candidates and employers but is not the employer of record.