Overview
A healthcare technology organization is seeking a Collections Specialist to manage and maintain accurate accounting records related to receipts and disbursements. This role involves performing complex clerical and bookkeeping tasks while adhering to accepted accounting procedures.
Responsibilities
- Respond to and resolve a high volume of billing inquiries promptly.
- Make outbound calls and send emails to address outstanding balances.
- Prepare and maintain accounts receivable records, including receipts.
- Manage customer accounts by updating contact information and processing payments.
- Apply incoming cash receipts and wire payments to the appropriate general ledger accounts.
- Establish payment arrangements, post customer payments, and contact customers regarding overdue invoices.
- Perform weekly reporting and month-end balancing activities.
- Complete month-end tasks and assist with closing procedures.
Requirements
- Minimum of 3 years of relevant experience in accounts receivables.
- Strong customer service skills with a professional demeanor.
- Experience reviewing contracts.
- Excellent verbal and written communication skills.
- Strong attention to detail while maintaining consistent workflow and meeting deadlines.
- Proficiency in Microsoft Word and Excel.
- Previous experience in collections.
Preferred Qualifications
- Experience with Zuora, Salesforce, Mac operating systems, and NetSuite.
Compensation & Benefits
- Comprehensive medical, dental, and vision insurance, including a company Health Savings Account contribution.
- 401(k) plan with a 50% match on contributions up to 6% of compensation; matching contributions become fully vested after one year.
- Generous paid time off and paid parental leave programs.
- Company-paid life and disability insurance.
- Flexible Spending Account and Employee Assistance Programs.
- Access to professional development opportunities, including tuition reimbursement and unlimited access to online learning platforms.
- Hybrid work options with some remote availability; dog-friendly headquarters.
- Weekly catered breakfast and lunch, wellness rooms, and treadmill workstations at headquarters.
Location
The role is based at the organization's global headquarters in Boca Raton, Florida, with a large employee base also located in Hyderabad, India. Some positions may offer hybrid or remote work options.
Additional Information
Candidates should be aware of phishing scams involving imposters posing as recruiters. Official communications will come from company email addresses. The organization does not request purchases of equipment or supplies as part of onboarding.