Commercial Excellence Lead

Overview

The organization is seeking a Commercial Excellence Lead to join its Commercial Excellence team within the Client & Commercial organization. This role supports leaders and cross-functional teams in making informed decisions about how to manage and grow the business.

Working across client leadership, sales, marketing, delivery, and other functions, you will convert complex commercial information into clear insights, recommendations, and actions. Responsibilities span portfolio-level planning and prioritization through individual client and deal decisions, including performance monitoring, pipeline visibility, risk/opportunity identification, and executive-ready decision support.

Responsibilities

• Develop client and portfolio intelligence by connecting revenue, pipeline, client, relationship, market, and other signals to identify growth opportunities, business risks, and areas requiring attention.
• Translate analysis into actionable recommendations by diagnosing underlying drivers, evaluating business implications and tradeoffs, and providing leaders with a clear point of view on where and how to act.
• Support revenue and pipeline planning and management, including pipeline health, opportunity qualification and progression, forecasting inputs, prioritization, and identification of commercial risks and gaps.
• Monitor commercial performance and governance by tracking KPIs, goals, adoption, and adherence to agreed commercial practices; identify trends, gaps, and areas requiring intervention.
• Deliver executive-ready reporting and decision support through recurring governance cadences, translating commercial performance, risks, opportunities, and recommendations into clear narratives for senior leaders.
• Enable commercial processes, tools, and ways of working by partnering with process and product owners to translate changes into practical workflows, communications, training, and guidance; channel end-user feedback to support continuous improvement.
• Drive adoption and accountability for agreed commercial practices, reinforcing expectations for data quality, process adherence, opportunity management, and other required ways of working.
• Partner across Client, Sales, Marketing, Finance, Delivery, and other functions to align stakeholders, resolve cross-functional issues, and improve commercial execution.
• Maintain strong operational and data discipline to ensure analyses, reporting, systems of record, and deliverables are accurate, reliable, timely, and actionable.

Requirements

• 5+ years of experience in commercial operations, sales operations or enablement, client leadership, revenue strategy, business operations, consulting, or a related role involving analysis and cross-functional business decision support.
• Strong analytical and diagnostic skills, including the ability to synthesize information from multiple sources, identify patterns and root causes, and convert findings into recommendations.
• Strong commercial acumen, including experience interpreting revenue, pipeline, forecast, client, or sales-performance information to assess risks, opportunities, priorities, and tradeoffs.
• Advanced Excel proficiency and experience with business intelligence and CRM or revenue technology platforms.
  • Experience with Power BI, Salesforce, LinkedIn Sales Navigator, ZoomInfo, Altify, Microsoft Copilot, or comparable platforms is preferred.
• Experience enabling business processes and driving adoption, including translating changing business needs and processes into practical workflows, communications, training, or operating practices.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly, facilitate cross-functional conversations, and develop concise recommendations for senior and executive audiences.

Compensation & Benefits

Annual salary range: $114,425–$132,750. Placement within the range is based on relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Location

USA – Remote – Illinois

Equal Employment Opportunity / Accommodation

The employer is committed to providing equal employment opportunities to all applicants and employees and to complying with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans.