Overview
This Contract & Billing Operations Specialist role supports the revenue cycle by managing the quote-to-cash process, ensuring legal and compliance requirements are met, and submitting bids through government procurement portals.
Responsibilities
Manage bids and procurement portals
- Submit proposals and bids via enterprise and government e-procurement portals, including SAP Ariba and Proactis
- Compile and attach required vendor and compliance documentation for each submission, including SOC 2 reports, W-9s, and sole-source justifications
Navigate legal and compliance requirements
- Coordinate with insurance brokers to obtain Certificates of Insurance (COIs)
- Review and support statutory-language edits during contract negotiations with internal stakeholders
- Maintain compliance repositories by accurately saving executed BAAs, HIPAA documents, and government addendums directly into the financial system
Enable the sales-to-delivery handoff
- Reconcile inbound Purchase Orders (POs) against finalized agreements
- Serve as the final gatekeeper for order fulfillment by authorizing the Sales team to initiate the customer onboarding ticket once financial requirements are satisfied
Required Qualifications
- 3–5 years of experience in Revenue Operations, Deal Desk, Sales Finance, or Contract Administration, ideally in a B2B SaaS or technology environment
- Strong analytical skills, including the ability to audit platform utilization data, calculate billing overages, and reconcile an account without a template
- High attention to detail, including identifying missing contract elements before they impact bid submissions
- Experience operating as a connective function between Sales, Finance, Legal, and Implementation
- At least 1 year of experience directly handling government contracts
- Deep understanding of government procurement processes, regulations, and compliance requirements
- Experience navigating government contract management systems, portals, and reporting requirements
- Excellent problem-solving skills for government contract challenges and requirements
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite, particularly Excel (pivot tables and VLOOKUPs)
Preferred Qualifications
- Experience with Zoho Books, Zoho CRM, or similar mid-market platforms
- Public sector or public health contracting exposure (cooperative purchasing vehicles, state term contracts, or WIC programs)
- Experience building or documenting a quote-to-cash process
- Hands-on experience executing formal vendor bids through enterprise or government e-procurement platforms (SAP Ariba, Proactis, or similar)
- Working fluency with SOC 2, HIPAA, and BAAs, including confidence to review statutory contract language
Success in the First 90 Days
- Build proficiency in the quote-to-invoice process and accurately process real quotes and invoices with minimal supervision
- Reduce the previous month’s backlog of PO and invoicing by 50%
- Produce clean overage calculations and renewal reconciliations for accounts
- Develop a strong understanding of SaaS product features and their billing implications
- Regularly assess personal understanding and comfort with core processes and concepts
- Proactively seek out additional learning resources or training opportunities to address knowledge gaps
- Maintain a running list of questions and topics to review during available trainer sessions
Compensation & Benefits
Location & Employment Type