Overview
A remote Credit and Collections Specialist position is available, working Monday through Friday from 8:00 AM to 5:00 PM EST, with potential flexible hours after training.
Responsibilities
- Follow standard operating procedures to reduce accounts receivable balances over 60 days
- Contact customers via phone, email, and letters
- Handle sensitive information confidentially
- Prepare account resolution updates for leadership
- Document all collection activities and attempts
- Prepare placement packages for outside attorneys for potential litigation
- Communicate with operations management, physicians, attorneys, and internal customers by phone
- Use tools to obtain improved billing information
- Conduct research and evaluate complex projects to identify financial implications
- Analyze processes to identify areas for improvement and education
Requirements
- High School Diploma or GED equivalent
- Minimum of 1 year relevant work experience
- Experience meeting deadlines and weekly goals
- Proficiency in Microsoft Office, including Excel
- Ability to compile and organize data
- Critical thinking skills with basic medical and computer knowledge
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps (no satellite internet)
- Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots not supported)
Preferred Qualifications
- At least 1 year of prior experience in call center, customer service, collections, or healthcare billing-related roles
Compensation & Benefits
- Pay range: $17.75 - $18.50 per hour
- Job offers based on skills, experience, education, internal equity, and market data
- Employees working 20 or more hours per week are eligible for comprehensive benefits including medical, dental, vision, life insurance, short-term and long-term disability, 401(k), paid time off or flexible time off, tuition reimbursement, and employee stock purchase plan
- Employees working less than 20 hours, casual, intern, and temporary employees are eligible for 401(k) only
- Employees on a 7 on/7 off schedule receive all benefits except paid or flexible time off
Location
This is a remote position requiring a suitable home workspace meeting technical requirements.
Application Deadline
Applications close on May 3, 2026.
Equal Opportunity
The employer is committed to equal opportunity and does not discriminate based on legally protected characteristics. All qualified applicants will receive consideration regardless of race, religion, color, national origin, sex, family status, sexual orientation, gender identity, age, veteran status, disability, or other protected status.
Accessibility
Applicants with disabilities who need assistance with the application process or accommodations are encouraged to request support through the employer's accessibility resources.