Customer Accounting Specialist 2 (OPEN & PROMOTIONAL)

Overview

This position performs journey-level work assignments in the Utilities Division (Sewer Operations). Following in-office training, the role will be remote.

The position is responsible for a wide variety of administrative, financial, and accounting functions related to customer accounts, billing, payments, and payroll. Duties may include solving complex problems or addressing billing discrepancies.

Priority consideration will be given in accordance with the applicable collective bargaining agreement or county policy.

Responsibilities

• Enter time cards for the Utilities Division; coordinate payroll processing; prepare payroll reports; match leave requests to time cards; prepare leave balance reports; resolve discrepancies; provide information for audits.
• Prepare and process payment documents (vouchers) and purchase orders.
• Maintain a petty cash account and keep records/balances in accordance with auditor policies and practices.
• Maintain accounts and records for printing and mailing of bills; coordinate with staff and departments to obtain information necessary for billing.
• Process sewer customer payments daily; resolve payment problems; print reports; maintain adjustment records; reconcile daily ledger; determine refunds; resolve customer account problems.
• Research questions related to site, parcel number, legal description, subdivision, lot, and block information to determine legal ownership, delinquent accounts, and recorded liens using computer databases, parcel and sewer maps, legal documents, permits, and other paper records.
• Monitor accounts, identify delinquencies, send lien warning letters, and coordinate payment arrangements with owners/taxpayers/tenants for past-due accounts prior to filing a lien.
• Review payments on liens and prepare/process paperwork to release liens.
• Provide research and analysis to diagnose and resolve billing account issues and update billing account information.
• Obtain data (including historical water consumption records) and compute appropriate billing amounts.
• Establish new billing accounts, including research on ownership and legal descriptions to establish fees and charges.
• Establish Aquifer Protection Area Fees, Capital Facilities Charges, General Facilities Charges, General Facilities Charges, and Sewer Service Charges; initiate fees and charges on customer accounts.
• Prepare, print, and distribute reports on accounts to other staff and departments.
• Review Aquifer Protection Area Fees and commercial account Sewer Service Charges annually for basis changes and revise fees/charges as appropriate.
• Certify annual Aquifer Protection Area Fees to the Treasurer’s office for placement on tax statements.
• Research and process segregations and aggregations of tax parcels to revise existing billing accounts or establish new billing accounts.
• Communicate with customers regarding account and billing questions, complaints, or requests; explain customer rate schedules; research account history; resolve billing problems or errors as appropriate.
• Answer phones and greet visitors; screen calls; direct callers/visitors to appropriate parties; refer calls/visitors correctly; take messages and provide routine information regarding office functions.
• Open, sort, date stamp, and distribute incoming mail; prepare outgoing mail.
• Gather, organize, copy, bind, and prepare documents, files, and informational packets.
• Process routine drafts, proofread, edit, and/or perform data entry for correspondence, agendas, schedules, and forms.
• Maintain databases (e.g., address lists, inventory check-out records, visitor records).
• Sort, file, tabulate records, maps, microfilm, etc.; create new files/categories within established systems; enter/retrieve data using electronic files; remove and log materials; maintain status and file reports.
• Scan documents and images into the computer system; identify key information and index for document recall.
• Cross-check and tabulate standard information; check incoming forms/documents for required information; extract/compile statistical data; assemble reports.
• Perform office errands (e.g., pick up mail/reports, distribute files).
• Provide work guidance or direction to others as needed.
• Perform other related duties as required.

Requirements

• High School Diploma or equivalent.
• Seven (7) years of accounting-related work experience.
• Successful completion of an AA degree in Accounting or equivalent accounting related course work for up to one half of the required work experience.
• Positions allocated to this classification must successfully pass an appropriate background check and are required to be bondable.

Knowledge, Skills, and Abilities

• Knowledge of customer service techniques and phone etiquette.
• Knowledge of administrative support functions and practices.
• Knowledge of accounting practices applicable to the position.
• Knowledge of Utilities Division billing and payment operations, functions, codes, policies, procedures, practices, and terminology.
• Knowledge of legal terminology and descriptions relevant to the position.
• Knowledge of basic English composition, spelling, grammar, and other support skills.
• Knowledge of certain databases necessary to perform duties.
• Knowledge of basic accounting principles, methods, practices, and procedures.
• Knowledge of lien procedures and auditor/Treasurer recording/filing procedures.
• Knowledge of County Urban Growth Areas that have sewer, or future areas to be sewered.
• Knowledge of billing and payment procedures.
• Knowledge of payroll functions and practices.
• Knowledge of applicable state and local laws.
• Skilled in effective oral and written communication, including exchanging information and providing work direction.
• Skilled in maintaining effective working relationships with County leadership, department officials, employees, regulatory agencies, and the public.
• Skilled in answering phones and greeting visitors; applying customer service techniques.
• Skilled in performing mathematical calculations.
• Skilled in using office equipment (phones, copiers, calculators, fax machines) and computer/software applications, including advanced word processing.
• Ability to operate standard office machines and equipment, including database, word processing, and spreadsheet programs.
• Ability to perform specialized administrative, financial, and accounting work involving independent judgment.
• Ability to add, subtract, multiply, divide, and apply mathematical formulas.
• Ability to explain billing structures, rates, bills, payments, and computations effectively in writing and verbally.
• Ability to maintain complex records and files and prepare technical, legal, and/or statistical reports.
• Ability to resolve problems, use discretion, and make rational independent judgments.
• Ability to work independently with minimal supervision.
• Ability to follow written or oral instructions responsibly and efficiently.

Preferred Qualifications

None specified.

Compensation & Benefits

• Salary: $46,716.80 - $65,395.20 Annually / $3,893.07 - $5,449.60 Monthly / $22.46 - $31.44 Hourly
• Overtime Eligible: Yes
• Scheduled Weekly Hours: 40
• Total Compensation (estimated): $59,798 - $83,706 Annually
  • Total compensation estimate is based on base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). Actual total will vary based on enrollment choices.

Location

• Department: Sewer Operations
• Job is remote after in-office training.

Application Requirements & Posting Details

• Employee Type: Regular
• Job Posting Date Range: 10/13/2026 - Until Filled
• Application documents required:
  • Resume
  • Cover Letter
• Applications that do not include all required documents may not be considered.