Overview
A growing dental organization is seeking a Revenue Cycle Manager to join their team in Jacksonville. This role requires extensive experience in all aspects of the revenue cycle, dental insurance processes, and dental practice management software, specifically Open Dental.
Responsibilities
- Organize and strategize to increase collections
- Improve insurance processing workflows
- Collaborate with leadership to develop, plan, organize, and implement revenue cycle policies and workflows to achieve operational excellence
- Maintain confidentiality in compliance with HIPAA regulations
- Follow up on denied or rejected insurance claims
- Train front office teams on required images, narratives, and supporting documentation for claim processing
- Post insurance checks
- Audit patient accounts
- Reduce adjustments and bad debt
- Process patient refunds
- Oversee resolution of contract payment issues and assist in collection efforts
- Serve as liaison and provide support to dental offices on insurance posting, insurance verifications, EOB training, and related tasks
- Assist with external financial statement audits, insurance audits/inquiries, and internal compliance requests
- Perform other duties as assigned
Required Qualifications
- Minimum of 5 years of experience in dental billing, accounts receivable, or revenue cycle management; multi-site experience strongly preferred
- High school diploma required; advanced education in a related field preferred
- Strong knowledge of dental insurance, terminology, and dental software; experience with Open Dental strongly preferred
- Motivated to collect and resolve claims
- Excellent written and verbal communication skills
- Proficient in MS Office, especially Excel, and general computer skills
- Extremely detail-oriented and organized
- Self-starter and self-motivated
- Ability to work independently and follow through on tasks
- Strong team player with analytical, critical thinking, and problem-solving skills
- Ability to communicate effectively at all organizational levels
Location
Position is based in Jacksonville, with potential for remote work for the right candidate, including travel to Jacksonville as needed.