Director of Operational Accounting

Overview

The Director of Operational Accounting is responsible for the strategy, execution, and continuous optimization of end-to-end transactional accounting functions, including:

• Accounts Payable (AP) Operations
• Time & Expense (T&E)
• Payroll Operations
• Order to Cash (O2C) Operations

This role builds and leads high-performing teams, drives global automation, establishes robust internal controls, and partners across ERPs, HR systems, customer support platforms, and revenue operations.

Responsibilities

Accounts Payable Leadership

• Own the global disbursements process (P2P Strategy & Team Execution), partnering with Procurement leadership and directing an AP team responsible for high-volume invoice processing and vendor onboarding.
• Ensure 1099/1042 compliance and operational execution for AP processes.

Spend Management & Automation

• Continuously optimize P2P platforms (e.g., Coupa, Ramp, NetSuite) to drive:
  • Strict 3-way matching
  • Purchase order enforcement
  • Automated approval workflows

Working Capital & Vendor Governance

• Set and enforce operational SLAs in partnership with Supply Chain and Procurement leadership to:
  • Optimize working capital
  • Negotiate payment terms
  • Drive accurate cash outflow forecasting

AP Close & Compliance Accountability

• Deliver a flawless month-end AP close, ensuring accuracy across:
  • Unvouchered PO accruals
  • Corporate card reconciliations
  • Vendor statement audits
  • Dispute resolutions

Team & Platform Ownership

• Lead team operations and vendor management across enterprise T&E systems (e.g., Concur, Ramp, Navan).
• Optimize integration architecture with ERPs such as NetSuite, SAP, or Workday.

Payroll Operations & Human Capital Strategy

• Own accurate, compliant, and timely global payroll delivery, including multi-state US and international payroll execution, statutory tax reporting, and regulatory compliance.
• Drive alignment with HR Operations, Compensation, and Equity leadership to ensure accurate integration and execution of:
  • Stock-based compensation
  • Benefits
  • Mobility
  • Bonus structures
• Lead administration of payroll technology (e.g., Workday Payroll, ADP) and manage key service vendors against SLAs, data integrity, and automation goals.
• Ensure compliance for payroll journal entries, month-end reconciliations, tax filings (W-2s/W-8s), and internal payroll controls.

Order-to-Cash (O2C), Accounts Receivable & Billing

• Provide ultimate accountability for the AR and Billing team managing complex, high-volume transactions across:
  • D2C e-commerce
  • Subscription memberships
  • B2B enterprise sales
  • Retail channels
• Own operational execution and accuracy of:
  • Unbilled receivables
  • Consolidated AR aging
  • Customer deposits
  • Credit/dunning policies
• Provide strategic oversight of payment gateway settlements (Stripe, Adyen), retail remittances (Best Buy, Target, Amazon), and payment recovery protocols to minimize friction and bad debt.
• Partner with Revenue Accounting and Accounting leadership to ensure operational connectivity across O2C processes, including billing flows, credits, reserves, disputes, and cash application activities.
• Champion cross-functional alignment between the O2C team, RevOps, Commercial Finance, and Member Experience (Zendesk) to reduce upstream bottlenecks, dispute spikes, and refund delays.

Process Excellence, Governance & Systems Transformation

• Act as executive owner for finance operational technology, driving implementations, upgrades, and integrations across ERPs, billing engines, payment gateways, and spend tools.
• Establish and maintain a robust SOX-readiness internal control framework across AP, Payroll, and O2C workflows, including segregation of duties and risk mitigation.
• Own the operational month-end close timeline and serve as primary accountable leader for external audit deliverables (PBCs), process narrative accuracy, and compliance sign-offs.
• Define and report executive performance metrics (e.g., AP cycle time, payroll accuracy, DSO, unbilled balances, processor success rates) to senior finance leadership.
• Design, implement, and enforce global operational frameworks and SLAs for third-party vendors and outsourced teams to ensure delivery quality, regulatory compliance, and cost efficiency.

Qualifications

• Experience: 10–12+ years of progressive accounting and finance operations experience, with at least 5+ years in a senior leadership role overseeing AP/P2P and AR/O2C functions, and preferably Payroll.
• Education & Certifications: Bachelor’s degree in Accounting, Finance, or Business; CPA, CMA, or MBA strongly preferred.
• Industry Background: Strong experience in fast-growing D2C e-commerce, consumer hardware, retail distribution, or SaaS/subscription-based environments.
• Technical Expertise: Advanced proficiency with modern ERPs (e.g., NetSuite, Workday), billing engines (e.g., Stripe, Zuora, Recurly), spend management tools (e.g., Zip, Ramp), payroll systems (e.g., ADP, Workday Payroll), and customer service platforms (Zendesk).
• Process & Controls: Deep knowledge of US GAAP, SOX internal controls compliance, multi-state payroll regulations, credit risk management, and global vendor compliance.
• Transformation Focus: Proven track record leading system implementations, process automation, and enterprise workflow redesigns across operational accounting pillars.

Compensation & Benefits

Pay

Market-based compensation may vary by location. US locations are categorized into tiers based on a cost of labor index.

• Region 1: $200,600 - $236,000
• Region 2: $182,750 - $215,000
• Region 3: $164,900 - $194,000

Successful candidate pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. Ranges may be modified in the future.

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• Paid time off: 20 days plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Location

US locations only.

Not considering candidates residing in: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).

Equal Opportunity

An equal opportunity workplace committed to diversity and inclusion. Reasonable accommodations will be provided for individuals with disabilities to participate in the interview process and perform essential job functions.

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To recruitment agencies: the employer does not accept agency resumes.