Overview
A global law firm with offices in 16 countries is seeking an eBilling Specialist to join their Revenue Management Team. This role offers competitive compensation and an excellent benefits package where applicable. The position is remote-based within one of the U.S. offices and reports to the Director of Revenue Management.
Responsibilities
- Implement and onboard new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub
- Submit electronic invoices accurately and timely according to client eBilling guidelines
- Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
- Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
- Identify and resolve rejection code issues; analyze recurring rejections to prevent future occurrences
- Maintain and update client billing requirements, rules, and vendor portal settings
- Submit accruals and budgets through third-party vendor systems as required by clients
- Manage submission and maintenance of timekeeper approvals on client vendor sites
- Coordinate workflows with local offices to ensure successful invoice processing
- Generate and review billing reports to track submission status, outstanding invoices, and client trends
- Provide support to internal staff regarding procedures and client requirements
- Ensure compliance with firm policies and client standards
- Attend onsite trainings, work overtime, and conduct business travel as needed
Requirements
Skills & Competencies
- Highly motivated self-starter capable of processing a high volume of electronic bills with minimal supervision
- Ability to work under pressure to meet strict deadlines and manage complex eBilling transactions
- Strong attention to detail and excellent organizational skills
- Adaptable and able to shift priorities in a fast-paced environment
- Strong analytical and problem-solving skills to independently resolve issues
- Excellent interpersonal and written/verbal communication skills; professional demeanor; effective in team environments
Education & Experience
- Bachelor’s degree or equivalent experience preferred
- Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment
Technology
- Experience with third-party eBilling platforms such as Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems
- Preferred experience with Aderant, eBillingHub, and/or Elite
- Strong understanding of legal eBilling processes and client billing guidelines
- Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook
Equal Opportunity
The employer is committed to an inclusive workplace and provides merit-based consideration without regard to race, sex, or other protected characteristics, adhering to principles of non-discrimination on any protected basis.