Overview
This role is part of the organization’s Revenue Management team and supports electronic billing for the firm’s e-clients. The eBilling Specialist is responsible for implementing and maintaining electronic billing requirements, ensuring accurate and timely invoice submission, and resolving eBilling issues to maximize recovery.
Responsibilities
- Implement and onboard new clients onto eBilling platforms, including setup, mapping, and ongoing maintenance of client billing information within the firm’s eBillingHub
- Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
- Monitor invoice status and manage rejections, reductions, and appeals to ensure maximum recovery
- Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
- Identify and resolve rejection code issues; review and analyze recurring rejections to identify root causes and prevent similar issues on future bills
- Maintain and update client billing requirements, rules, and vendor portal settings
- Submit accruals and budgets through third-party vendor systems as required by clients
- Manage submission and maintenance of timekeeper approvals on client vendor sites
- Coordinate workflows with local offices to ensure successful invoice processing
- Generate and review billing reports to track submission status, outstanding invoices, and client trends
- Provide support to internal staff regarding procedures and client requirements
- Ensure compliance with firm policies and client standards
- Flexibility to attend onsite trainings, work overtime, and conduct business travel as needed
Requirements
- Highly motivated self-starter capable of processing a high volume of electronic bills per month with minimal supervision
- Ability to work under pressure to meet strict deadlines; manage complex eBilling transactions; prioritize multiple tasks effectively
- Strong attention to detail and exceptional organizational skills
- Ability to adapt and shift priorities in a fast-paced environment
- Strong analytical and problem-solving skills to identify and resolve issues independently and effectively
- Excellent interpersonal skills and written/verbal communication; maintains a professional demeanor and thrives in collaborative, team-oriented environments
- Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment
- Bachelor’s degree or equivalent experience preferred
- Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
- Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
Preferred Qualifications
- Aderant, eBillingHub and/or Elite experience preferred
- Strong understanding of legal eBilling processes and client billing guidelines
AI Expectations
- Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
- Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
- Proactive approach to learning and adapting to emerging AI and related technologies, contributing to a culture of innovation
Compensation & Benefits
- Competitive compensation
- Excellent benefits package (if benefits are applicable)
Location
- Remote-based role from one of the organization’s U.S. offices
- Reports to the Director of Revenue Management
Equal Employment Opportunity
The organization is an EEO employer committed to merit-based consideration and review without regard to race, sex, or other protected characteristics, and to the principles of non-discrimination on any protected basis.