Equp Fin Cllcts Repr

Overview

This role is responsible for handling customer communications primarily within the collections division in a friendly, professional, and timely manner. The position also coordinates with the vendor and sales team to support a cohesive approach to customer service.

Responsibilities

• Handle all customer communications in a friendly, professional, and timely manner.
• Manage incoming calls, emails, and written correspondence.
• Collect delinquent payments and handle administrative calls.
• Coordinate interdepartmental responsibilities to ensure timely customer responses.
• Process billing and insurance inquiries, customer complaints, payoffs, and other assigned tasks.
• Maintain a working knowledge of company policies and procedures.

Requirements

• Proactively manage daily responsibilities for assigned tasks.
• Interact with management daily for problem resolution.
• Ability to multitask responsibilities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Minimum of 2 years of experience in customer service/collections.
• High school diploma or GED required.

Preferred Qualifications

• Bachelor’s degree in finance or related field.

Pay Range

• $21.37 - $29.92

Compensation & Benefits

Eligible employees receive a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance (company absorbs a major portion of healthcare costs; coverage eligible on the first of the month following 30 days of employment)
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan (company matches 50% of the first 8% of contributions)
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (entertainment discounts)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Employee banking and perks may include:

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment

Location

Serving customers across the Southeast, Mid-Atlantic, and nationwide through digital offerings and a mobile app.