Overview
This role involves supporting escrow operations for a mortgage servicing portfolio, working collaboratively with clients, industry partners, and internal teams to maximize outcomes for homeowners.
Responsibilities
- Ensure escrow area functions for mortgage servicing portfolio loans are performed promptly and correctly; monitor reports and complete required area functions.
- Monitor escrow area vendors and activities by reviewing reports, including open items and interactions with staff.
- Issue accurate Dashboard/SLA reports on time and ensure metrics meet or exceed escrow area goals each month.
- Escalate unresolved issues to management promptly; provide management with brief updates on resolved items and accomplishments as appropriate.
- Provide training for Escrow Department staff; promote mentoring and best practices within the area.
- Provide direction and oversight for special projects; provide regular status updates to management, including project deadlines that may not be met.
- Monitor and track corporate advances for tax penalties; keep management regularly informed of items expensed and items that could result in loss to support corrective actions.
- Assist with the regular ordering of tax service contracts.
- Prepare taxing authority due dates matrix.
- Prepare monthly FHA portfolio comparison report and oversee prompt completion of exceptions.
- Add and maintain escrow payee headers.
- Monitor inbound and outbound transfer activity; ensure deadlines are met for payments, data updates, and transfers of tax contracts and flood certificates.
- Own data programming for all escrow workstations for inbound transfers, including building of tax tables, payees, and insurance line mapping; analyze output in a test region for accuracy.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent required.
- 4+ years of experience in mortgage loan servicing/lending (insurance company, escrow department, accounts payable, or accounting clerk/similar role may be acceptable).
- Advanced knowledge of Microsoft Excel, Passport, and processing mass transaction files required.
- Ability to manage time and prioritize effectively.
- Ability to grasp concepts quickly, make sound decisions, and resolve issues.
- Ability to work in a high-volume, time-sensitive environment.
- Ability to work independently with minimal direction and effectively meet deadlines.
- Ability to collaborate with peers in a team environment to achieve common goals.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Ability to maintain strict confidentiality.
Preferred Qualifications
- Knowledge of taxing authority due dates, including delinquent and loss/reduction of discount dates preferred.
Compensation & Benefits
- Compensation range: $22.45–$37.69 hourly. Actual compensation may vary within the range provided based on qualifications, skills, and experience.
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
- Time Off: Paid holidays, vacation, and sick leave.
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives supporting physical and emotional well-being.
- Employee Recognition: Programs that celebrate achievements and milestones.
- Lifestyle & Learning Perks: Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program.
Location
Remote employment.
Remote employment equipment is provided. Required: a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
Work Conditions
- Normal office environment.
- Ability to attend work and be productive during normal business hours, and to work early, late, or weekend hours as needed.
- Overtime required as necessary.
Equal Employment Opportunity
The employer is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.