Overview
This Finance Operations Analyst role supports the organization’s financial health by overseeing the reconciliation process for payments. The position involves analyzing reporting details using SAP and Excel to reconcile payments, investigate discrepancies, and resolve issues to reduce loss while maintaining a positive customer experience.
This role also partners with internal teams and store stakeholders to identify root causes of funding variances, assess risk, and strengthen internal controls.
Responsibilities
- Conduct in-depth analysis of funding variances and discrepancies to determine root causes and implement corrective actions to ensure accurate payment application.
- Use advanced Excel skills to compile, reconcile, and interpret data from multiple sources for daily and month-end reporting.
- Monitor and evaluate settlement jobs daily, proactively identifying and resolving issues before they impact financial reporting.
- Assess customer accounts for accuracy, identify incorrect or “bad” balances, and determine the most appropriate resolution strategies.
- Apply fraud detection and risk assessment techniques to review and approve orders, escalating as necessary to prevent potential loss.
- Collaborate cross-functionally with store leadership to resolve complex payment or funding issues.
- Prepare and present chargeback responses supported by detailed documentation and evidence to payment processors.
- Recommend process improvements to strengthen internal controls, improve reconciliation efficiency, and reduce future payment discrepancies.
- Maintain compliance with company policies, accounting principles, and applicable regulations in reconciliation and reporting activities.
Requirements
- High School Diploma or GED.
- 1–2 years of relevant experience in accounts receivable, finance, reconciliation, or a related field.
- Proficient computer skills, including the Microsoft Office suite.
Preferred Qualifications
- Associate’s degree in Accounting, Finance, Business Administration, or a related field.
- Proficiency in SAP.
- Strong mathematical aptitude and critical thinking.
- Ability to multi-task and manage competing priorities in a fast-paced environment.
- Willingness to learn and apply new technologies and procedures.
- Demonstrated ability to work independently and within a team.
Key Competencies & Skills
- Strong communication skills (written, verbal, and listening) and collaboration.
- Ability to independently perform data analysis and reporting.
- Application of business process improvements and best practices.
- Support for internal and external audits.
Compensation & Benefits
Expected base pay
Benefits & perks
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional development: tuition reimbursement, on-demand learning, and career progression pathways
- Employee discount starting on Day 1, plus exclusive partner discounts
- Additional benefits
Location
- Primarily home-based (home office).
- Requires travel to the home office in Manchester as needed for in-person meetings and collaboration.
Work Environment & Schedule
- Primarily remote with flexibility and work-life balance.
- Regular virtual meetings and ongoing communication through digital platforms (phone, web conferencing, and other tools).
Physical Requirements & ADA
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to operate standard office equipment (computer, keyboard, mouse, telephone, printer, scanner).
- Ability to view and analyze detailed data on a computer screen and in printed reports for extended periods.
- Occasional standing, walking, bending, or reaching to retrieve files or office supplies.
- May occasionally be required to lift or carry items weighing up to 15 pounds (e.g., files, laptop, presentation materials).
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity
The organization provides equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment based on legally protected characteristics in accordance with federal, state, and local law.