Financial Brokerage Specialist - Virtual

Overview

This role supports customers and client teams by providing knowledge and guidance across securities industry topics, brokerage investing, and related financial services. Effective communication is essential for customer and support interactions, along with the ability to work independently, troubleshoot and research issues, and develop solutions.

Responsibilities

• Apply working knowledge of After Tax Brokerage Accounts and help customers select the most appropriate provider.
• Provide information and guidance on general qualified plan requirements, including effects of plan distributions, loans, investment choices, and other specific plan rules.
• Understand different IRA account types, identify which IRA is appropriate, and communicate effectively.
• Understand the college savings plan options available through the PFC, including navigating internal PFC 529 web site to retrieve needed information.
• Build a knowledge base and effectively communicate to employees what the advisor relationship is.

Requirements

• 5 years financial industry experience.
• Possess the FINRA SIE certification and be able to obtain FINRA Series 6 License and 63 License within 6 months of employment.
• Ability to use conceptual thinking to identify patterns, apply concepts, and clarify complex information.
• Ability to educate callers on complex retirement and education funding concepts.
• Ability to listen to customers to understand both articulated and unarticulated needs.
• Rapport-building and interpersonal skills.
• Teamwork skills to engage others on the team, within the Call Center and DC (Defined Contribution) Client Teams, to help achieve goals.
• Ability to use data to persuade and influence customers to objectively guide them.
• Ability to ask relevant probing questions to better assess customer needs.

Preferred Qualifications

• No additional preferred qualifications were specified.

Compensation & Benefits

• Salary pay range:
  • Minimum: 48,000.00 USD
  • Maximum: 58,000.00 USD
• Comprehensive total rewards package, including health, dental, and vision coverage starting Day One.
• Wellbeing programs.
• Retirement plans with contribution matching.
• Generous time off.
• Parental leave.
• Continuing education.
• Career growth opportunities.

Application & Interview Information

• Background check completion is required if an offer is extended, consistent with employment policies. Background checks may include some or all of the following based on the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.
• Virtual interviews must be conducted on video. The interview process may require occasional travel to a physical office location.

Inclusion & Equal Opportunity

Reasonable accommodations are available for the hiring process for persons with disabilities. Work authorization must be in place for employment in the employing country and must not require sponsorship of a visa for employment authorization in the employing country.

Location

No location was specified in the provided job description.