Overview
This role ensures customers’ employees receive accurate and timely wage garnishment payments. Responsibilities include supporting successful automation of garnishment processing and resolving processing automation failures when needed. The position requires the ability to meet established service level deadlines, multitask, analyze legal orders, and work efficiently and accurately, with low-frequency regular telephone interactions with garnishment agencies.
Responsibilities
- Review and set up garnishment orders, including preparation of orders and correspondence for scanning.
- Maintain garnishment rules in the payroll system, including research and testing with the Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
- Write, review, and process reports to automate answer letters and interrogatory responses.
- Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner according to the order information and applicable deadlines.
- Answer and resolve payroll and garnishment questions, providing accurate information in a timely and concise manner to courts, agencies, and employees.
- Coordinate with internal and external departments to answer questions and resolve issues (external contacts include check collection agencies, courts, and lawyers).
- Process lump sum payments and work with agencies to determine amounts to be withheld for quarterly, annual bonus payments, and other lump sum payments.
- Support special projects as assigned, including account reconciliations, accruals, journal entries, and cross-training with other team members.
Requirements
- General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits, and garnishments.
- Proficient use of PC spreadsheet applications.
Preferred Qualifications
- Competencies in troubleshooting, analysis, and probing/problem-solving.
- Strong project management and process-oriented approach.
- Strong interpersonal skills and polished communication skills (ability to use appropriate vocabulary and grammar to obtain information, explain procedures, and persuade others to accept or adapt to new processes).
- Ability to maintain professionalism when facing resistance from customers.
- Customer service driven, strong organizational skills, and a team-player mindset.
Compensation & Benefits
- Not specified in the provided description.
Location
- Not specified in the provided description.