Overview
This role ensures customers’ employees receive accurate and timely wage garnishment payments. The position supports successful process automation for wage garnishment processing and resolves automation processing failures when necessary. Work requires the ability to meet established service level deadlines, multitask, analyze legal orders, and maintain high accuracy.
Responsibilities also include low-frequency regular telephone interactions with garnishment agencies. Strong attention to detail and excellent analytical skills are required.
Responsibilities
- Review and set up garnishment orders, including preparation of orders and correspondence for scanning.
- Maintain garnishment rules in the payroll system, including research and testing with the Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
- Write, review, and process reports to automate answer letters and interrogatory responses.
- Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner, based on order information and applicable deadlines.
- Answer and resolve payroll and garnishment questions by providing accurate information to courts, agencies, and employees in a timely and concise manner.
- Interact with internal and external departments to answer questions and resolve issues (external contacts include check collection agencies, courts, and lawyers).
- Process lump sum payments and interact with agencies to determine amounts to be withheld for quarterly and annual bonus payments and all other lump sum payments.
- Complete special projects as assigned, including account reconciliations, accruals, and journal entries, and cross-train with other team members.
Requirements
- General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits, and garnishments.
- Proficient use of PC spreadsheet applications.
Preferred Qualifications
- Strong troubleshooting and analysis skills.
- Project management skills.
- Probing and problem-solving skills.
- Strong interpersonal skills and ability to maintain professionalism in the face of customer resistance.
- Process-oriented approach with superior organizational skills.
- Polished communication skills, including the ability to use appropriate vocabulary and grammar to obtain information, explain procedures, and persuade others to accept or adapt to new processes.
- Team-oriented and customer service driven.