Overview
The organization is seeking a Garnishment Specialist I to ensure customers’ employees receive accurate and timely wage garnishment payments. This role focuses on successful process automation and timely resolution of automation processing failures when needed. The position requires working within established service-level deadlines, multitasking, analyzing legal orders, and delivering work efficiently and accurately.
This role includes low-frequency regular telephone interactions with garnishment agencies and requires strong attention to detail and analytical skills.
Responsibilities
- Review and set up garnishment orders, including preparation of orders and correspondence for scanning.
- Maintain garnishment rules in the payroll system, including research and testing with the Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
- Write, review, and process reports to automate answer letters and interrogatory responses.
- Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner according to information contained within the order and applicable deadlines.
- Answer and resolve payroll and garnishment questions by providing accurate information in a timely and concise manner to courts, agencies, and employees.
- Interact with various departments within and outside the organization to answer questions and resolve issues. External contacts may include check collection agencies, courts, and lawyers.
- Process lump sum payments and coordinate with agencies to determine amounts to withhold for quarterly and annual bonus payments and other lump sum payments.
- Work on special projects as assigned, including account reconciliations, accruals, and journal entries, and cross-train with other team members.
Requirements
- General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits, and garnishments.
- Proficient use of PC spreadsheet applications.
Preferred / Competencies
- Troubleshooting and analysis skills.
- Project management skills.
- Probing and problem-solving skills.
- Strong interpersonal skills and ability to work as a team player.
- Process-oriented mindset.
- Ability to communicate professionally, using appropriate vocabulary and grammar to obtain information, explain procedures, and help others accept or adapt to new processes.
- Ability to maintain professionalism in the face of customer resistance.
- Superior organizational skills.
- Customer service driven.