Overview
This role supports accurate and timely wage garnishment payments for customers’ employees. You will help ensure automation processes succeed and, when needed, resolve processing automation failures. The position requires working within established service level deadlines, multitasking, analyzing legal orders, and maintaining efficient, accurate work.
Responsibilities
- Review and set up garnishment orders, including preparation of orders and correspondence for scanning.
- Maintain garnishment rules in the payroll system, including researching and testing with the Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
- Write, review, and process reports to automate answer letters and interrogatory responses.
- Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner, based on order information and applicable deadlines.
- Answer and resolve payroll and garnishment questions, providing accurate information in a timely and concise manner to courts, agencies, and employees.
- Interact with internal and external departments to answer questions and resolve issues (including check collection agencies, courts, and lawyers).
- Process lump sum payments and coordinate with agencies to determine amounts to be withheld for quarterly and annual bonus payments and all other lump sum payments.
- Support special projects as assigned, including account reconciliations, accruals, journal entries, and cross-training with other team members.
Required Qualifications
- General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits, and garnishments.
- Proficient use of PC spreadsheet applications.
Preferred Competencies
- Troubleshooting and analysis skills
- Project management skills
- Probing and problem-solving skills
- Strong interpersonal skills
- Process-oriented mindset
- Polished communicator able to use appropriate vocabulary and grammar to obtain information, explain procedures, and help others adopt or adapt to new processes
- Ability to maintain professionalism in the face of resistance from customers
- Team player with a customer service-driven approach
- Superior organizational skills