Overview
This role (Garnishment Specialist I) ensures customers’ employees receive accurate and timely wage garnishment payments. The position is responsible for supporting successful process automation and resolving processing automation failures when needed. Work includes managing deadlines, multi-tasking, analyzing legal orders, and maintaining efficient and accurate processing. Interactions with garnishment agencies occur on a low frequency through regular telephone communication.
Responsibilities
- Review and set up garnishment orders, including preparation of orders and correspondence for scanning.
- Maintain garnishment rules in the payroll system, partnering with the Sr. Payroll Systems Support Specialist to research and test proper withholding from employee wages according to state rules and garnishment type.
- Write, review, and process reports to automate answer letters and interrogatory responses.
- Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner, based on order details and applicable deadlines.
- Answer and resolve payroll and garnishment questions, providing accurate information to courts, agencies, and employees in a timely and concise manner.
- Coordinate with various internal and external departments to answer questions and resolve issues (external contacts include check collection agencies, courts, and lawyers).
- Process lump sum payments and work with agencies to determine amounts to be withheld for quarterly and annual bonus payments and other lump sum payments.
- Support special projects as assigned, including account reconciliations, accruals, journal entries, and cross-training with other team members.
Requirements
- General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits, and garnishments.
- Proficient use of PC spreadsheet applications.
Competencies
- Troubleshooting and analysis skills
- Project management skills
- Probing and problem-solving skills
- Strong interpersonal skills
- Process-oriented mindset
- Ability to communicate professionally using appropriate vocabulary and grammar to obtain information, explain procedures, and help others accept or adapt to new processes
- Ability to maintain professionalism in the face of customer resistance
- Team player mindset
- Customer service orientation
- Strong organizational skills