Global Process Owner - Order-to-Cash

Overview

This role leads the enterprise-wide Order-to-Cash end-to-end process by integrating Global Process Ownership (GPO), Global Business Services, and AI-enabled transformation. The leader will define strategic direction, governance, and an operating model for scalable global Finance processes that improve cash flow outcomes, customer experience, and operational efficiency.

As Global Process Owner, you will be accountable for end-to-end process design, governance, performance, and continuous improvement across regions, business segments, and delivery organizations. You will serve as the primary authority for global process decisions and establish the roadmap to strengthen billing, collections, cash application, and dispute and deduction resolution.

This role can be located anywhere, with preference for candidates who can work or overlap with the US Eastern Time zone.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Responsibilities

Strategic Leadership

• Own the enterprise Order-to-Cash process architecture, strategy, governance framework, and performance outcomes, including the Order-to-Cash end-to-end process.
• Develop and execute a multi-year transformation roadmap aligning Finance priorities with end-to-end process optimization, automation, and AI-enabled transformation.
• Partner with executive leadership to define short- and long-term strategies that support enterprise objectives and improve cash flow outcomes.
• Act as the senior decision authority for global process design, standards, controls, decision rights, and exception governance.

Global Business Services & Process Excellence

• Lead the design and optimization of global delivery models across billing, collections, cash application, and dispute & deduction resolution.
• Establish the process performance framework and use data to prioritize improvement opportunities and corrective action.
• Monitor process health through approved measures, including DSO, CEI, BDR, and cash application effectiveness.
• Champion standardization and digitization while enabling legitimate local requirements through clear exception governance.
• Identify process risks, control gaps, and data limitations, ensuring appropriate mitigation plans are established.

AI & Digital Enablement

• Champion a process-first approach, with technology solutions following a clear understanding of the business problem and intended financial outcome.
• Identify high-impact uses of AI, generative AI, intelligent automation, process mining, and advanced analytics across Order-to-Cash.
• Partner with technology, enterprise architecture, data, and AI enablement teams to translate approved process requirements into scalable solutions with appropriate controls.
• Ensure responsible AI governance and value realization while building organizational capability.

Transformation & Change Leadership

• Lead and drive initiatives approved on the Order-to-Cash transformation roadmap, ensuring alignment, funding, and stakeholder ownership.
• Govern the transformation portfolio, establishing milestones, readiness criteria, measures, and decision forums for major initiatives.
• Lead cross-functional teams through process discovery, current-state assessment, future-state design, and implementation.
• Simplify and improve processes before introducing automation, reducing unnecessary variation while protecting required controls.
• Build commitment across business units and service centers by serving as a visible and influential change leader.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred, ideally in Finance, Accounting, or a related field.
• 15+ years of progressive leadership experience across Order-to-Cash, Bill-to-Cash, GBS, shared services, transformation, or process excellence in a global enterprise.
• Proven record of leading enterprise-wide transformation with measurable impact on DSO, collections effectiveness, and cash conversion.
• Experience implementing AI, automation, or advanced analytics in Order-to-Cash operations.
• Experience working in multinational and complex matrixed organizations, including shared service environments.

Preferred Qualifications

• Deep expertise in end-to-end Order-to-Cash process design and ownership within a Global Process Owner operating model.
• Strong financial acumen, including understanding of Bill-to-Cash performance, DSO drivers, and receivables-based liquidity management.
• Strategic and operational leadership with the ability to translate enterprise priorities into process decisions and measurable outcomes.
• Exceptional stakeholder management and influencing skills across Finance, Business Operations, Technology, and external partners.
• Strong change leadership and people development capabilities.
• Demonstrated success building cross-functional partnerships that drive innovation and strengthen Order-to-Cash performance.

Compensation & Benefits

Compensation

• Base salary range: $170,000.00 - $200,000.00 USD annually.
• Annual short-term incentive bonus eligibility.

Benefits

Eligibility requirements apply. Benefits may include:

• Health and Welfare: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program, Work/Life Resources (including Employee Assistance Program)
• Leave: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution; non-qualified retirement plans available to senior level colleagues who satisfy plan eligibility requirements.

Pay Transparency Notes

Base salary and benefits information is included in accordance with requirements of various state/local pay transparency legislation. Salaries may vary for different individuals in the same role based on factors including location, individual competencies, education/professional certifications, qualifications/experience, performance in the role, and potential for revenue generation (Producer roles only).

Location

• Anywhere (role can be located anywhere), with preference for candidates who can work or overlap with the US Eastern Time zone.

Additional Information

• This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
• Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, qualified applicants with arrest and conviction records will be considered.
• EOE, including disability/vets.